Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cant order online

Hi I am trying to order a new phone but cant get past the checkout

O2 Switch Up

Hello, I am basically writing this because of how bad this o2 Switch up process is. I switched from the s23 Ultra to the s24 ultra. The s24 was a pre order so I had to keep my s23 Ultra for a few days. I then was sent a jiffy bag to send the s23 ultr...

Upgrade Struggles

I have tried to upgrade my phone from O2 which was returned as soon as. They have confirmed they’ve received the return but will not send out my replacement phone. After going back and forth on the phone, it seems like I’m stuck paying for a contract...

Resolved! I need to cancel a contract I canot use and have never used.

I got a sim card when I was given a new contract. My phone is fixed to EE. I have never used the sim card and would like to cancel the contract. When we spoke to the salesman he said we would only have to pay £5 if the sim card was never used. I have...

cheapest sim only deal

hi im looking for a cheap sim only deal

SMS Overseas

I want to use sms so that i can view my 2 factor authentication but am not receiving sms whilst am overseas.

Number ported out without my permission, possible fraud

Hello,I have/had a contract with o2 and I received a text message recently stating that my final bill would be produced as my account was being disconnected. I immediately phoned o2 and was told that a pac code had been used to transfer my number to ...

Audi ESim help

HiI have just received my 2023 Audi Q7 and I would like to use the mobile Wifi. In previous models, I would take my O2 sim, plug it in and away we go.The new range all have ESIMs installed, which I thought was good as ESIMs are supposed to be easy to...

Migration of number

I am changing from pay as you go to pay monthly. I was told that when i lose signal to remove the sim of my PAYAG to my new contract PAYM sim and my number would be migrated. It hasn’t worked, please someone help i’ve called so many times and no one ...

Wrapping up this account

Hi there, Been trying to wrap up this account. But still receiving bills from you. If this needs to be paid please email across or have the bill on the account. This is for the account *********. Many thanks, Patrick [Mod edit: Please do not share pe...

O2

Forum Posts