Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

bill query

Hi,There are 2 Disney packages on my account that I do not want and would like to be removed.

Resolved! Staying on current monthly Airtime Plan

I have received a text to say that I am currently out of my minimum contract term and could move to another tariff. Having looked at the options available I just want to choose to stay on the same tariff I currently use. Do I have to do anything?

Data usage

Unknown to me my auto re-connect was not on and I have for the 1st time in approx ten years used my monthly Data .How can I get more Data time for this month only

Resolved! Travelling to US

Hi I’m a pay monthly customer with O2. I’m going to the USA for three weeks. do I need to add a special travel package for data and calls when I’m in the USA, or is it already included in my plan? thanksjamie Richards

Resolved! Sim card not received

I have been charged a monthly fee for a new number that I have taken out but I am yet to receive the sim card.

Not received Beats Flex discount code

I have not received the text with the code for the Beats Flex for £1

No signal for weeks/months in the centre of Middleton, Greater Manchester

I noticed quite a few weeks ago that the signal from O2 would disappear when I was in Middleton. I kept thinking it was a temporary situation but this seems to have been the case for what feels like months.I reported it through the app weeks ago.So t...

Sim only plan

I have purchased a sim only plan for my current phone, all the paperwork has been sent to me via email, the sim plan has been placed in my basket, do I have to check out of my basket, I thought it was already ordered via the operator?

Resolved! Cold Call?

Good Morning I have received a call from 0330 303 5315 claming to be O2 and offering me a reward for my loyalty. 52 seconds into the call the line went dead. Can you confirm if this is an O2 number (or partner) or a scam caller? Thanks

O2 Billing through plan.com

I recently had a change to my tariff but instead of my payments going through my o2 account they are being collected by a company called PLAN.com, is this right?

O2

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