o2 Refresh 'early cancelation fee' of £405. Now disconnected and still owe £400 on my device plan!!

[ConorKingo2]

As of 01/03/17, all of my bills on all devices were payed for and up to date. I got a letter stating i will be disconnected unless an outstanding amount is payed (the letter did not state an amount), however online all bills appeared payed.

Yesterday i was disconnected and went in to an o2 store. According to o2 i have an unpaid device plan on an o2 refresh contract from 2015. However, on 29/02/16 i payed £405 to settle this amount. After looking deeper in to my bill, it turns out that the £405 actually payed an 'early cancellation fee' and not the outstanding device balance. There are no such charges associated with refresh contracts and i have now been disconnected due to a fee i do not owe and a device plan i have payed off to the amount of £400.

Can someone help? or anyone from o2 comment?

Thanks

[Martin-O2]

Thanks for the mention guys! 

@ConorKingo2 have you raised a complaint about this situation with customer services yet? 

[Anonymous]

i have the same problem my landline bill is really bad due to them ringing them all the time people teliing my different things i payed my device off but are chargeing me a bill of airtime of 213 which i am refusing to pay i have been told mostly its wrong and it be fix but it hasnt 02 seem to be cluess

[MI5]

See your other post here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Airtime-plan-and-bill-issue/m-p/1043563