Well that was easy - 12mth Refresh Upgrade

[madasaf1sh]

I thought it about time to pass some good feedback about o2 for a change, instead of the negativity that is abound... 

I came to point where I could upgrade my phone, due to the 12mth refresh tariff... so i thought id give it a whirl at the Crystal Peaks Store, in Sheffield, and tbh i was impressed at how easy it was to do the 12mth refresh upgrade. 

Joe, was on form and provided great customer service, and made sure all the extra stuff i have on my account stayed on the account, made sure i knew about the new o2 open scheme.

I was in and out in 20minutes, with the iPhone7 Plus 256Gb in Matt Black... 

Well done o2 a friendly local o2 store, with Great CS 

[Cleoriff]

Great to have some positive feedback. To be honest my local O2 store gives excellent customer service. Never had a complaint with them at all. It's a shame it's not always the same level of quality in every store.

I'm sure one of the community team will feed this back for you.

[Cleoriff]

PS @madasaf1sh you need to change your signature now :smileywink:#justsaying

[madasaf1sh]

Totally forgot about that...

[Cleoriff]

---

@madasaf1sh wrote:
Totally forgot about that...

---

There you go. Cleo misses very little

[Anonymous]

Always nice to receive positive feedback.

[Martin-O2]

I'm a little late the to party but thanks for taking the time to provide some positive feedback @madasaf1sh I'll pass it along