Re: not getting email

sallyb · ‎09-10-2018

email not working properly , only had a few ? have switched phone off and on , and turned off airplane mode

like suggested ???? help please

Cleoriff · ‎09-10-2018

Hi @sallyb

When this happens to me, I delete the email client and reinstall and then it starts working properly again.

Try that and welcome to the forum

Veritas Numquam Perit

gmarkj · ‎09-10-2018

Which email service/provider are you using, and which app are you seeing it in?
As mentioned, try removing the app/account from the app and re-adding it.
There may be issues with the account/app that are resolved this way.
How do you also know you are missing emails? Can you see them in a browser but not the app?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎09-10-2018

Set your mail sync to 1 day & it should br ok

EmilieT · ‎10-10-2018

Welcome to the forum, @sallyb

Are you still having issues receiving emails? Did any of the suggestions above help?

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