my allowance shows 2 different values
on 30-10-2012 22:33
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 30-10-2012 22:33
Hi,
On pay monthly all rounder blackberry bolt on. When I log in to find out what I've used the page says just 3.46mb, however if I go further in to the account in "my bill" and click on my allowance "what I've used" it shows 179mb. I have twice called customer services about this but the problem still remains.
So the first page Im presented with shows just a tiny amount of data used (3.46mb out of my 500mb) and Im at the end of week two in my billing cycle. If I am to go on this I have a feeling I would be pretty close to my limit with what I beleive is the true reading shown in view my bill.
Can anyone also please tell me, when sending a balance request txt to "21202" It will quite happily tell me how many mins and txt's I have left but it states "to view data usage go to wap.o2.co.uk/mybalance"...... Which is guess what, unavailable.
Why are we unable to get accurate data usage details either on the move (via txt to 21202) or on the Web?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-10-2012 09:05
If I log in to 'My mobile' and go to the 'My allowances' section, there is a tab for 'Data' with a graphic of a meter or gauge. This always shows a current date and time and has always said 'You've used 0KB' and the meter shows '0% used'.
After a month of this, I finally found that if I click on the 'Minutes' or 'Messages' tab (but not, mysteriously, the 'Data' tab) there is a link to 'View details of allowance'. If I click on that, it shows that I have used 27MB.
I tried raising this anomaly on the 'Chat' system but she didn't seem familiar with the 'My mobile' page at all.
- 5942 Posts
- 98 Topics
- 305 Solutions
on 31-10-2012 09:09
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 31-10-2012 09:09
I think some maintenance needs to be done here:(
on 01-11-2012 11:57
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 01-11-2012 11:57
Thai has always been like this and the same happens when you use the txt "21202" service.
How do we check our data usage from the mobile device then? I previously thought it was just a problem with two different values being displayed on the full web site. (see my first post in this thread)
on 07-11-2012 16:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 07-11-2012 16:05
Has there been any movement on this from O2? There is still no way to check data usage from the mobile device, a txt to 21202 provides a broken link to a wap site and the main web site shows innaccurate information.
3 calls to O2 customer service, 3 promises of an investigation and a call/txt/email back and still nothing.
Excellent customer care.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-11-2012 12:26
Today, the meter on the 'My mobile' finally shows a reading!
The bad news is that, though it shows 1.04MB, a click on 'View details of allowance' says that I've used 28.20MB. I assume the latter is correct but have no way of knowing....
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-11-2012 13:28
This is one of the problems O2 are failing to address. As soon as users login this data meter is presented to them, it is in no way accurate. The correct data reading is only shown when you go right in to the account/my allowance/what I've used.
Still the WAP Link provided by the txt 21202 service is broken, and still the error message "there has been an error retrieving your data usage" from the mobile device.
2 weeks on and several promises from telephone customer services of an investigation and nothing. Come on O2!
- 11577 Posts
- 520 Topics
- 213 Solutions
on 09-11-2012 14:47
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-11-2012 14:47
Have they said they would call you back at a certain date and failed to do so?
Cheers, Toby
Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-11-2012 15:58
I have been told on 2 occasions now that an investigation has been started and promised either a call back or email to tell me of the progress to the investigation. They've admitted there is a problem but have done nothing about it and I've not had a single call or email from them.
Each time I call it takes upwards of 25mins to go over the problem with them and it's frustrating.
- 151913 Posts
- 650 Topics
- 28848 Solutions
on 09-11-2012 16:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 09-11-2012 16:27
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 12-12-2012 13:41
It still continues; in fact, if anything, it's getting worse.
So far in December, the 'data meter' shows 124kb used, the 'inclusive allownce' page shows 21mb!