my allowance shows 2 different values

[Anonymous]

Hi,

On pay monthly all rounder blackberry bolt on. When I log in to find out what I've used the page says just 3.46mb, however if I go further in to the account in "my bill" and click on my allowance "what I've used" it shows 179mb.  I have twice called customer services about this but the problem still remains.

So the first page Im presented with shows just a tiny amount of data used (3.46mb out of my 500mb) and Im at the end of week two in my billing cycle.  If I am to go on this I have a feeling I would be pretty close to my limit with what I beleive is the true reading shown in view my bill.

Can anyone also please tell me, when sending a balance request txt to "21202" It will quite happily tell me how many mins and txt's I have left but it states "to view data usage go to wap.o2.co.uk/mybalance"...... Which is guess what, unavailable.

Why are we unable to get accurate data usage details either on the move (via txt to 21202) or on the Web?

[Anonymous]

If I log in to 'My mobile' and go to the 'My allowances' section, there is a tab for 'Data' with a graphic of a meter or gauge.  This always shows a current date and time and has always said 'You've used 0KB' and the meter shows '0% used'.

After a month of this, I finally found that if I click on the 'Minutes' or 'Messages' tab (but not, mysteriously, the 'Data' tab) there is a link to 'View details of allowance'.  If I click on that, it shows that I have used 27MB.

I tried raising this anomaly on the 'Chat' system but she didn't seem familiar with the 'My mobile' page at all.

[Liquid]

And another one:(

I think some maintenance needs to be done here:(

[Anonymous]

Further to this I tried to visit my O2 on my BlackBerry device today and under the section "My allowance and data" when I try to find out how much data I've used this is what the page shows: An error occurred retrieving the Data Allowances for your account, please try again later.

Thai has always been like this and the same happens when you use the txt "21202" service.

How do we check our data usage from the mobile device then? I previously thought it was just a problem with two different values being displayed on the full web site. (see my first post in this thread)

[Anonymous]

Has there been any movement on this from O2? There is still no way to check data usage from the mobile device, a txt to 21202 provides a broken link to a wap site and the main web site shows innaccurate information.

3 calls to O2 customer service, 3 promises of an investigation and a call/txt/email back and still nothing.

Excellent customer care.

[Anonymous]

Today, the meter on the 'My mobile' finally shows a reading!

The bad news is that, though it shows 1.04MB, a click on 'View details of allowance' says that I've used 28.20MB.  I assume the latter is correct but have no way of knowing....

[Anonymous]

This is one of the problems O2 are failing to address. As soon as users login this data meter is presented to them, it is in no way accurate.  The correct data reading is only shown when you go right in to the account/my allowance/what I've used.

Still the WAP Link provided by the txt 21202 service is broken, and still the error message "there has been an error retrieving your data usage" from the mobile device.

2 weeks on and several promises from telephone customer services of an investigation and nothing. Come on O2!

[Toby]

Hi devint1966,

Have they said they would call you back at a certain date and failed to do so?

Cheers, Toby

[Anonymous]

I have been told on 2 occasions now that an investigation has been started and promised either a call back or email to tell me of the progress to the investigation.  They've admitted there is a problem but have done nothing about it and I've not had a single call or email from them.

Each time I call it takes upwards of 25mins to go over the problem with them and it's frustrating.

[MI5]

One of the problems with Blackberry is that all data goes through BB servers and not O2 servers. Data is also heavily compressed so the amount of data used is almost impossible to calculate. It might explain why you get different values... Just a thought.....

[Anonymous]

It still continues; in fact, if anything, it's getting worse.

So far in December, the 'data meter' shows 124kb used, the 'inclusive allownce' page shows 21mb!