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loyalty payment

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Flashfire
Level 1: Joiner
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on ‎02-05-2021 09:34

on ‎02-05-2021 09:34

Hi

 

I've been with O2 since 2013 and was receiving a loyalty payment deducted from my airtime bill. Not a lot I guess but "every little helps" as some might say...

 

It has recently stopped appearing on my Bill statement anybody know why?

 

Tried to find a contact number but as is customary these days the website just takes you around in circles

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MI5
Level 94: Supreme
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on ‎02-05-2021 09:43

on ‎02-05-2021 09:43

@Flashfire 

Numbers to try calling on here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152372 Posts
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Registered:

on ‎02-05-2021 09:43

on ‎02-05-2021 09:43

@Flashfire 

Numbers to try calling on here 

Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎02-05-2021 18:36

on ‎02-05-2021 18:36

A loyalty bonus is usually only for the length of your current contract

Upgrading or changing tariff will end the bonus

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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TheresaV
Former Staff
In response to jonsie
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on ‎04-05-2021 14:29

on ‎04-05-2021 14:29

Hi @Flashfire have you managed to solve this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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