Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New sim

I set up a new contact with o2 but wanted to keep my old number now my number is not working

Resolved! Upgrade from sim to device in 2 days time.

So yes. I've been with 02 for exactly 6 months. and all my bills have been paid on time. Via direct debit. I've spoken to a lady over the phone who said there is no upfront cost on any device for upgrades. Or credit checks. My question is, can you ge...

Resolved! Order. Status

How do you chat to someone to discuss an order status?

Upgrade

Hi I have been trying all day to upgrade. Whilst the staff have been very helpful the technical side seems a bit iffy. I have paid off the balance on my phone so it should be straight forward. However I am being told I have got to go to the store. Wh...

Resolved! Changing plan?

Everyone quick question if you are on a Sim only with 12GB data and you change m price plan to unlimited are you able to change the plan back down again to anything of your choice after 30 days I’m sure I saw somewhere that you can change your plan o...

Resolved! Changed address but new address is showing the wrong county.

Hi there, I've just changed my address through the O2 website using the easy "enter postcode/building number" system with a drop down menu. Selected my new address no problem. However, the new address on the account is showing the wrong county! Every...

Bills

Hi I had overdue payments on my account but I Have paid them and my data and calls are still not working

Pay Monthly SIM

A little help please, trying to help my father go through the online process of buying a new SIM, I'm on the phone while he is online. He is not coming from another provider, this is a fresh purchase, so what option should he select when asked for a ...

Resolved! Sim Only

Hi, I have a sim only contract and I use the card in an old iPhone 5. I’ve been given an unlocked iPhone XR but the sim isn’t being accepted by the XR - do I need to get an updated SIM card please? Thanks, Angela

Resolved! Overcharged

My usual phone bill is just under £25 a month as i pay for just the sim by itself, to my surprise last month my phone bill came to around £75 and i knew this couldn’t be right because i don’t have any bolt-on’s and don’t buy things with my phone. i c...

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