Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Moto g9 play

Hi I have just upgraded to a moto g 9 play, first it started to drop calls now no one can hear me, I can hear them, I had another new one sent out but it's doing the same, if I put the SIM back in my old moto g6 it works fine. Does anyone know at I c...

Resolved! Warranty Repair charge port

I have a 7 month old S20 Ultra and I'm unable to plug a cable into the Charge Port to charge the phone properly, is this repairable and would it be covered under warranty due to it being only 7 months old and how / who can I contact at O2 about it as...

Resolved! Returned my upgrade

Hello,I was advised to not accept my new phone on 2nd April as I changed my mind, therefore when my delivery arrived I asked to return it and since then I have not heard anything back, and want to know if I am getting a return.Feeling really anxious ...

Resolved! how do%20i%20cance

I wud like to get a new Phone before my currant contract ends, how does that work, will my old contract be finished or will I still have to pay? Would some one please explain! Thanks.

Downloading a Bill

Hi I have just amended my contract, changing airtime tariff about 1 month ago. Since hten I have not been able to dowload my bill. when I try to I get "DASH_ERR04: The account number in the target address is invalid." I am also very frustrated that t...

Resolved! Sim stopped working

I have had to order a new SIM card today - so my phone enables chat text messages, as I ported my number from Vodafone. Would o2 have deactivated my current sim? They didn't mention it but 5 hours after ordering the new 1 my sim is now not working an...

Restoring iPhone

I originally had a 2nd contract for my daughter. I then upgraded that number to an iPad contract and her dad took out a new contract. On that phone she continued to use her Apple ID for the iPad number on the new contract her dad set up. She lost her...

Resolved! Upgrade and O2 open

Hi I’ve just upgraded today and wanted to apply o2 open NHS discount to my new refreshed contract and phone. However when I do it is giving the message that the 28 days have expired for setting this up as I registered in 2018. Is there any way of sol...

Resolved! Replacement Sim

Hi, When the network was upgraded at the start of this month I had to have a new sim.I went through the swap process via text ,however the sim failed to work & the phone does not recognise there is a sim card active. I called cusomer service ,who che...

2 contracts, change of one

Wife has 2 contracts, can we separate them up?I'm just cancelling a contract from o2 myself if that helps?

O2

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