Roaming Problems

[Sharyn]

I am currently abroad and about 3 weeks ago, my roaming access stopped and now I can only make Emergency Calls.  I don't want to make or receive calls but do need to receive texts, especially access codes when required.  My husband's phone (same model, also O2) is still connecting to a local network so I don't understand why mine isn't.

[Cleoriff · Accepted solution]

@Sharyn 

How long have you been abroad? You are only allowed 63 days in any 4 month period.

https://www.o2.co.uk/roamfairuse 

Other than that, you need to contact O2. Use your husbands phone.

The number to call is +447860980202

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Sharyn]

Thanks for that. Will give it a go.