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lost ipad

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louisa123
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on ‎13-05-2019 19:39

on ‎13-05-2019 19:39

I have lost my ipad how do I put a stop to the sim and does my insurance cover loss or just damage

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Cleoriff
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on ‎13-05-2019 19:42

on ‎13-05-2019 19:42

Hi @louisa123 

Please follow the advice on this thread

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You need to report it asap

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Cleoriff
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on ‎13-05-2019 19:42

on ‎13-05-2019 19:42

Hi @louisa123 

Please follow the advice on this thread

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You need to report it asap

Veritas Numquam Perit

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Cleoriff
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on ‎13-05-2019 19:44

on ‎13-05-2019 19:44

@louisa123 

Re your insurance. You need to check the terms and conditions of the policy. We have no idea which one you have?

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MI5
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on ‎13-05-2019 20:06

on ‎13-05-2019 20:06

How much are you paying per month for insurance?
If covered, you need to call customer services to process the claim http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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