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Level 1: Joiner
Posts: 1
Registered: ‎03-06-2013
Accepted Solution

lost ipad

I have lost my ipad how do I put a stop to the sim and does my insurance cover loss or just damage

Posts: 99,140
Topics: 765
Registered: ‎14-01-2013

Re: lost ipad

Hi @louisa123 

Please follow the advice on this thread

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

You need to report it asap

*The Game Is On*

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Posts: 99,140
Topics: 765
Registered: ‎14-01-2013

Re: lost ipad

@louisa123 

Re your insurance. You need to check the terms and conditions of the policy. We have no idea which one you have?

*The Game Is On*

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Posts: 115,762
Topics: 571
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Registered: ‎04-04-2012

Re: lost ipad

How much are you paying per month for insurance?
If covered, you need to call customer services to process the claim http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)