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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mysterious Charge on my bill

I have a charge of £4.16 on my bill from the 30th January. I’ve no idea what this could be and it just says “O2 UK”. Please advise.

Resolved! Charges

I keep getting charged for 8???? Numbers but I don’t know how or why I’m getting them I keep saying STOP but I keep getting them

Resolved! Default on Credit File

Hi all I realise this may have been discussed several times but I'm going out of my mind here.My husband and I are applying for our dream home, also our first mortgage. We did our initial checks and our scores were perfect. My employer recently chang...

Resolved! Phone bill

Can I spread a larger than expected bill over a period of months?

Resolved! Bolt Ons for Costa Rica

I have a 3Gb monthly contract and am about to travel to Costa Rica and Ecuador. Standard o/seas rates look expensive. What bolt ons are available to limit cost of calls in those countries?

DNS_PROBE_FINISHED_NXDOMAIN

I have a duel-sim phone. When connected using the O2 sim I can't access certain websites (e.g. theguardian.co.uk and theverge.com)The error I get in Chrome is: DNS_PROBE_FINISHED_NXDOMAINWhen I use my EE sim, I don't have this problem.Any ideas?

Resolved! New PAC and SIM

I gave O2 my PAC code and phone is all set up and working. However, when I try to sign in to my account, it is saying that it has sent the code to the original number, so I'm not getting it and can't get into my account. Any ideas what I can do?

Resolved! Where is the Credit?

Hi All,Who received the credit for Jan bill?O2 promised to give 2 days credit to customers in the end of Jan but I don’t see any.Where is it?

Resolved! Upgrades

I’ve currentlly got 2 contracts out one phone and the other is my tablet I’ve been with 02 for a few years and always paid my bills on time with them and always upgraded when I’ve finished my previous one, but I got one out for my brother last year a...

Free Upgrade on old Nokia Phone (Not smart phone)

I have an old style nokia mobile phone with o2 which i have had for years and I think I need to move into the 21st century, is there a simple way I can find out if I can get a FREE upgrade to a smart phone please?

O2

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