Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! sim swap

I reported my phone as stolen and in my local 02 shop the assistant arranged a sim swap into another phone. However I am unable to send texts, make calls etc from the new phone. Does a sim swap take effect immediately or is there something else I mus...

Anonymous by Not applicable
  • 6 replies
  • 0 kudos

Resolved! huawei e3131 dongle

I just unlocked the huawei e3131 dongle, I bought a O2 broadband sim.I have registered the sim, In My O2 products and services, it says huawei e3131s-2 When I try to connect it says, Connection failed. The profile is invalid. I have search the forums...

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

re upgrade

My phone is due for upgrade fairly soon, I had a call from aerial sayin they are part of 02 and said about me having just new sim, although at the time I said yes I have not received sim but had email saying that I should of had new phone and or sim ...

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

upgrade cancellation?

So, I got a samsung s5 upgrade on friday and on friday eve realised that I do not get signal where I live on this phone. It isn't a phone fault, as someone else has the same problem. And, if i go outside I get a full signal. My old handset gets 3 bar...

Anonymous by Not applicable
  • 17 replies
  • 0 kudos

Resolved! minutes

How many minutes have I used talk time each month

Anonymous by Not applicable
  • 3 replies
  • 0 kudos

Resolved! O2 Bill £600 can't pay

My phone bill is £600 will I be allowed to pay instalments like £100 a month which includes my monthly bill and an extra 50 on top? I'm desperate. Really can't be cut off. Please help

Anonymous by Not applicable
  • 15 replies
  • 0 kudos

"Your balance was too low to get your monthly allowance"

I used to have O2 home broadband, and got a reduced tariff if I topped up a O2 PAYG phone sim every month or quarter (can't remember which). Anyway, because I didn't use the O2 sim in my main mobile phone, I built up a big balance which I'd use in a ...

Anonymous by Not applicable
  • 11 replies
  • 0 kudos

Cheaper to buy phone outright?

After being an O2 customer for several years I decided to look at upgrading to the iPhone 6. I found a pay monthly option of £9.99 up front + £48/month for the iphone 6 64GB O2 says that the device payment part is interest free over the 24 month peri...

Anonymous by Not applicable
  • 16 replies
  • 0 kudos

Resolved! Refresh billing

Hi Just gone onto the refresh tariff and got my first bill. It says my airtime bill is £26 (some international texts in there hence its higher). It states that "This is your airtime bill only. You also have a separate monthly payment for your Device ...

paulbacon by Level 7: Part Timer
  • 5 replies
  • 0 kudos


Had a phone call from o2 and moved to monthly sim contract and was told i could keep my old number and recieved a new sim the next day.Now i done the sim swap and it didnt work as my old pay & go is still working and the new sim is also but its a ano...

Anonymous by Not applicable
  • 3 replies
  • 0 kudos