Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Name change

How do I change my name on the account?

Emergency calls only

Have swapped my SIM card from Apple I Phone to a Samsung 8. It will not let me make any calls says emergency calls only. What do I need to do. Thanks

Resolved! eSIM for iPhone XS Max

How can I swap to an eSIM?

Resolved! voicemail

witho2.if I switch voicemail off,can I still send and receive text messages

Resolved! Excessive data charges

Can some one please tell me how I can get charges of £186 on top data charges for two days abroad just buy checking WhatsApp messages a few times ? The thing is I’ve still got 19.50 out of 20gb allowance which ovouisly using as a guide so didn’t run ...

No network

Day 3 of No Network....my Samsung Galaxy 10 not working at all however some O2 users in the area are working fine? The O2 online status says there is a mast not working in the area......how long is this likely to be out? Tried ringing Customer Servic...

Resolved! TRavel abroad

When I’m using my O2 travel Bolt on do I need to switch off my ansaphone ( voicemail) in case it triggers the daily tariff?

Resolved! Texting 6 digit numbers

Can you advise whether it is possible to dial 5-digit numbers? Have tried to enter a competition, using 5 numbers, but message not delivered. I used to be able to dial these numbers. Thank you

Resolved! Contract

36 month contract on a new phone, that's a whole additional year in comparison to other providers who charge the same/if not less. Doesn't seem competitive or am I missing something??

Resolved! Is any one having network issues today?

Hello , i have been trying to make a call since morning but everytime i dial a number a message is displayed "NOT REGISTERED ON NETWORK" anyone else having this issue?

O2

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