Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 228286 Views
  • 2 replies
  • 2 kudos

Resolved! Pay for 1GB but getting unlimited data usage for free

Hio2 Chat can’t help me with this..!So I pay approx £17 for my son’s contract. 1GB data, unlimited texts and calls. My son, however, is getting unlimited data. His data usage monthly is between 8 and 38gb a month. It’s in black and white when I check...

Millie123 by Level 2: Apprentice
  • 3144 Views
  • 11 replies
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Resolved! Smart Switch without my old device

Recently upgraded my phone with o2 refresh as I damaged my old phone and was due an upgrade anyway, and having recieved my new phone apparently the only way to transfer data is with smart switch. I can't use smart switch as my old device is damaged b...

imMatty by Level 1: Joiner
  • 4001 Views
  • 5 replies
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Resolved! Contract sim

If i have a contract sim but i want to change the amount of data i get a month , with less texts and minutes , is that possible ?

L_petch by Level 1: Joiner
  • 875 Views
  • 4 replies
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Resolved! Awful service suddenly.

See picture and tell me if this is ok. I’ve started having this awful service at the place I work since about a week ago. It was perfectly fine before (for years tbh) and its completely useless now. Even basic stuff like website loading doesn’t work ...

695E132B-6F16-46F7-9881-A70B171FFFEF.jpeg
wasyl00 by Level 1: Joiner
  • 1273 Views
  • 4 replies
  • 0 kudos

Resolved! Premium Numbers

How much does it cost to phone a number beginning 07022

Stece29 by Level 1: Joiner
  • 807 Views
  • 2 replies
  • 0 kudos

No incoming call

Went on to 02 wendnesday 25th from Virgin. Wanted to keep my number so completed the transfer form. My number has now been transfered and I can makes call and Texts, Recieve Texts BUT when anyone calls me it diverts straight to Virgin Mobile answerph...

Resolved! Being charged for leaving o2

My contract for my device plan has ended this month (April). After unhelpful advice and being unable to secure an air time only plan, I have gone elsewhere. I was surprised to receive a "contact us for an upgrade" email. I have contacted O2 and have ...

CaroleAnn by Level 1: Joiner
  • 1316 Views
  • 4 replies
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Resolved! Blocking an ipad

I am having a dispute with o2. Can they block my ipad 

Aderstan by Level 1: Joiner
  • 907 Views
  • 2 replies
  • 0 kudos