Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113481 Views
  • 20 replies
  • 5 kudos

Resolved! data reset on shared tarrif

Hi all,I seem to be a victim of the issue with data allowances not resetting at the end of the month.Does anyone know how prevalent this problem is and how to fix it?Many thanks

Anonymous by Not applicable
  • 1109 Views
  • 6 replies
  • 0 kudos

Resolved! How to cancel credit card payments

I think cs do not want to help. They can no longer be contacted by email - and I do not have a phone! The O2 mobile network (using a dongle) is very very poor recently. I shall have to change isp - but how do I cancel future credit card payments? Dor...

Anonymous by Not applicable
  • 980 Views
  • 3 replies
  • 0 kudos

Resolved! Amazon fire phone not connection to mobile data?

hey, just noticed that my amazon fire phone can't access mobile data and wondering if anyone knew why? ive turned the mobile data on and it won't work. really annoyed about it to be honest as i am paying for this service and cant use it.

Anonymous by Not applicable
  • 5038 Views
  • 2 replies
  • 0 kudos

Resolved! Charged for calls i never made?

I pay £11 a month and i have had nearly £80 taken out of my account for calls and services i havent used.ive called o2 and some woman said you have check the numbers youve rang on your account.what do i do?

Anonymous by Not applicable
  • 1129 Views
  • 3 replies
  • 0 kudos

Cancelling My Pay and Go Go Go tariff

How can I cancel my Pay and Go Go Go tariff as I now live abroad and am paying 10 pounds every time I top up for nothing. If I could get all the benefits of such a package while abroad then that would be great. Do I need to change tariff?

Anonymous by Not applicable
  • 2118 Views
  • 2 replies
  • 0 kudos

Resolved! Want to pay my bill

I want to pay my bill but I live in Spain and my phone has been cut off. I can't sign in to pay online because I can't receive the text with the confirmation number. I can't call to pay and the live chat is NEVER working. How can I pay??? Any advice ...

Anonymous by Not applicable
  • 1031 Views
  • 4 replies
  • 0 kudos

Resolved! O2 Refresh

I am on an O2 Refresh contract where I pay £10 a month for the phone and £12.32 for the aittime tariff. I am looking at the option to upgrade early (which is what I thought the Refresh option was all about) to find that I would have to take up a bran...

Anonymous by Not applicable
  • 846 Views
  • 4 replies
  • 0 kudos

Resolved! Pay & Go Mobile Tariff (Big Bundle)

I bought a mobile for my husband at Christmas; he doesn't use the mobile on a daily basis maybe once / twice a week to send texts and to use for emergency purposes. He's on a Big Bundle at the moment is there a tariff he could switch to that he doesn...

Anonymous by Not applicable
  • 994 Views
  • 3 replies
  • 0 kudos