Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Web chat was no use in resolving my billing issue

Contacted O2 and received PAC code and was told that if I left before the end of my billing date I would not receive any more bills.I did that bur still got a bill for 1 month charges.Today I received an email demanding payment of £15 within four day...

Resolved! Roaming

Wondered if roaming is included in Mexico??

Resolved! Allowance

Just to clarify..... does my allowance start again each month or does it last the full year? I cannot find it written anywhere in my contract.

Resolved! iTunes add ins

Hi I have had more iTunes added on to my monthly bill and I haven’t bought anything that I’m aware ofThis happened last month too please can you help me to check and cancel?

Resolved! O2 Travel Inclusive

I moved to a new monthly contract which supposedly has Travel Inclusive. I am now in Australia and have received a text saying I have reached my £48 limit and data is no longer available. What do I do to get my phone on the O2travel inclusive tariff ...

Resolved! TalkTalk moved me to O2

Dear team, TalkTalk moved me to O2, I need a phone for your sim, I will go to Wandsworth O2 store to pick and collect the phone. Then I will have my debit card. Sony Xperia L1 has been shown to be there on Tuesday. I will be there by the end of the d...

Resolved! Mobile data code

I have a HTC One M8 and can’t get mobile data on it for using the internet while away from home. I have tried all the suggestions but still not managed it. Does anyone know how? I tried O2s new ANP list but doesn’t work. Thanx

Resolved! Direct debit

Just looking for some info.. i payed my full bill manually before cancelling direct debit so it didnt take two payments and now ive set up a new direct debit so it saves me paying manually but will this effect my billing if i wanted to take out anoth...

Resolved! iPhone XS Max

Just a quick question - would the new iPhone XS Max on O2 come unlocked?I know it can be unlocked for free, but I’m wondering whether it would come unlocked directly?Looking to use the phone abroad on holiday this weekend and therefore would like to ...

Resolved! Cancel monthly payment

I bought Spotify through my O2 bill what a rip off from spotify ...anyway trying to cancel any future automatic payment as they will not refund me. I don't seem to find how to do so on my O2 app

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