on 06-04-2011 15:53
I would be grateful for any help on the matter.
on 06-04-2011 16:12
If they've moved you onto one of the new tariffs (which it sounds like they have if you've been able to add the All Rounder bolt-on) then whoever you spoke to might have meant there's never been one available on this tariff.
How long ago was it you changed? They wont normally let you move back onto a discontinued tariff / bolt-on, although I think they have made exceptions before if you only changed very recently - I'd give them a call and explain straight away if I were you.
on 06-04-2011 16:57
I have been in contact with them 3 times now, and they're all saying its either 'no longer available' or there never has been one. Even though I have explained that i only want to revert back to my original bolt on.
on 06-04-2011 17:01
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 06-04-2011 17:06
Maybe some of the staff are unaware it ever existed?
O2 tend to claim that bolt-ons or tariffs they've done away with were 'promotional' and the offer has now finished (even though they weren't originally sold as being promotional) so what I'd advise is calling back, speaking to a supervisor if you don't get anywhere and saying you 'accidentally' changed from the promotional unlimited web and wifi bolt-on to the All Rounder and would like to revert back to your previous deal.
You might have a bit of a battle to get back on it though as O2 don't really want anyone on these deals now.
on 07-04-2011 16:41
the old payg unlimited web & wifi ended 24th june 2010 and as such was replace by text and web for iphone users I guess the old bolton is nolonger on the system hence why you cannot return to it.
I thought this, but then I thought the system must still be in place otherwise people wouldn't still be using it would they? I mean, I know a few people who are still on that bolt on and I'd still be using it now if it wasn't for my error.
Also, Im on my 5th email to them and I've been told they longer offer the unlimited web and wifi, but surely its not about what they offer now, its about a service that I have used for years and mistakenly took myself off it. im pretty sure It wouldn't be hard to put me back on. Anyone know what rights I have with this and what steps forward I can take?