@JK8
Top ups are converted in to bundles which last for 30 days, then expire https://www.o2.co.uk/help/pay-as-you-go/big-bundles
Your wife would be better moving to 1pMobile as their credit does not expire.
Full terms here https://www.1pmobile.com/
She will need her PAC from O2 Guide: How to get your PAC [June 2021 Update]
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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