Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 221549 Views
  • 2 replies
  • 2 kudos

Resolved! New phone

I have had a call today from o2 offering me a new phone which I agreed I phone 13 but it’s saying in my account Iv ordered I phone 15 a lot more expensive????

Tony36 by Level 1: Joiner
  • 603 Views
  • 4 replies
  • 0 kudos

Resolved! Upgrade Fee

Why am I being quoted a fee of £166 if I want to upgrade to a new handset, this is on top of the price of the new handset. Previously while on Sim only upgrades have always quotes as being free. I might just buy an iPhone direct from Apple. I am Sim ...

Resolved! Texts

I cannot send a text to a certain number in my contacts.I can recieve text from number but not send

Paulette by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

eSIM won't activate

Seen a few messages like this - phone was stolen, ordered replacement, new SIM won't work, got send an ESIM - that won't work either. Spoken 3 times to the help desk - am wondering if there is still a bar on my account from reporting it stolen - how ...

Mel74 by Level 1: Joiner
  • 269 Views
  • 1 replies
  • 0 kudos

Resolved! Rolling plan

How the hell do i speak to somebody ??

Danny22 by Level 1: Joiner
  • 309 Views
  • 2 replies
  • 0 kudos

Resolved! Charges

Have I got it right that O2 charges for adding smileys or emoji? Know when you send animated you are charged but the smileys!!

My bill

 I haven’t brought these top ups   As I have unlimited data 

Carys1 by Level 1: Joiner
  • 201 Views
  • 1 replies
  • 0 kudos

Resolved! Merge multiple virgin numbers after migration

HiCan all my family numbers be merged into one portal, as I currently have my number on one login and the other four on another that we cannot get access to? All migrated over from VM earlier this year (May and then July), and all were paid by me via...

DJ1936 by Level 1: Joiner
  • 339 Views
  • 2 replies
  • 0 kudos

Sim migration status

What is my sim migration status cos my Lebara sim is still working.

look by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

Resolved! Am I now out of contract

Hi I am wondering if I can leave my contract now?

Sam50 by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos