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Hi everyone,
Welcome to the Pay Monthly board! 👋 If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members.
If your question is about your account please remember this is a public forum so don't post any personal information. You can get information on your tariff, devices and account in My O2. If you can't find what you're looking for there you can ask a question on the community or check out the below guides created by our community members to help with frequently asked questions about Pay Monthly.
Account, billing and leaving O2:
- Leaving O2. How do I get a PAC code?
- How do I cancel my contract?
- How do I unlock my phone on PAYM or PAYG?
- How can I pay my bill?
- Guide to monthly payments
- Guide to My O2
- How do I get to the 'Download Bill' page?
- How does O2 Refresh work?
Understanding your bill - charges and discounts:
- Why have I been billed for premium texts?
- accidental MMS sending and how to avoid it
- Where is my discount?
- O2 Open & Friends and Family discounts
Network coverage, International, Roaming:
- What's International Roaming?
- Roaming megaguide
- Cruise liners / aircraft charges information
- Want to check for coverage? See handy links to coverage maps
- I'm having network issues! What do I do?
Your phone and SIM:
Other helpful info:
A big thank you to everyone who contributed to the community guides! 🙂 If you think something is missing or want to have a go at creating a community guide yourself please let us know in the comments below. 😎
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202
