Solved: iMessage help

Jenny29 · ‎01-07-2021

Hi I have moved from EE to O2 and kept my mobile number. It’s been a couple of days now and my number transferred over no problem for calls, texts and iMessages. Then yesterday tea time my phone stopped letting me send iMessages. It has reverted to my iCloud email address and when I check the settings it only has my iCloud email or the number that came with the new sim as an option to send and receive from. I’ve tried turning on and off a few times and nothing works.

MI5 · ‎01-07-2021

@Jenny29

Have you checked your number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-07-2021

@Jenny29

Have you checked your number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jenny29 · ‎01-07-2021

You are a star!!! It’s worked. Thank you so much.

MI5 · ‎01-07-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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