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iMessage help

Jenny29
Level 1: Joiner
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Registered:
Hi I have moved from EE to O2 and kept my mobile number. It’s been a couple of days now and my number transferred over no problem for calls, texts and iMessages. Then yesterday tea time my phone stopped letting me send iMessages. It has reverted to my iCloud email address and when I check the settings it only has my iCloud email or the number that came with the new sim as an option to send and receive from. I’ve tried turning on and off a few times and nothing works.
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MI5
Level 94: Supreme
  • 128309 Posts
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Registered:

@Jenny29 

Have you checked your number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Message 2 of 4
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MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:

@Jenny29 

Have you checked your number in Settings >Phone >My Number?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 4
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Jenny29
Level 1: Joiner
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Registered:
You are a star!!! It’s worked. Thank you so much.
Message 3 of 4
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MI5
Level 94: Supreme
  • 128309 Posts
  • 614 Topics
  • 22565 Solutions
Registered:
You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
182 Views