i dont want to speak to a machine im not a robot

[kim10]

i would like to speak to a person not a machine

[MI5]

@kim10 

If you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

[Marjo]

Hi there @kim10 , welcome to our community.

I hope you get in contact with customer service to speak with an advisor with the advise above from @MI5 . Please do let us know what your query is regarding in case the community could help in any way?