Broken sim

[JamieB2]

I have tried numerous times to speak to a advisor and not a robot as SIM card broken and using an alternative phone as I cannot receive txt with messages sent 

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Breanna]

Hi @JamieB2 were you able to contact O2 via social media?