Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! About the number xxxxxxxxxxxx

I don't want this sim card now. Because u will not change the account number of the sim. So I am not paying for it . [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Hotspot

I cant get my Galaxy A5 to allow devices, phones, laptops and computers to connect to it as a fully working hotspot.I can't get working internet access and it says trying to obtain an IP address

Resolved! 6 Months Free Disney+

On 8 July I received an email saying "Disney+ is all yours, just for being with us". Small print stated "Eligibility: available for existing O2 customers who receive this message only." That's me. I followed instructions and received a message saying...

Resolved! Competition

Is anyone getting you’ve won a competition on your o2 phone

Resolved! Nuisance calls

Hi my wife is getting a lot of calls from overseas especially from central Africa we’ve tried the block the call but they still keep coming

Resolved! Paying contract off early

Hi, im currently in a 24 month contract of which I have 11 months left, I am wanting to pay off the contract early but NOT upgrade, instead keep my current phone and move to a sim only deal. On my O2 app the option to upgrade is valued at £308 howeve...

Resolved! New phone + tariff plan but keeping the sim in my old phone

Hello, this may sound dumb but if you could please help me. I just upgraded to a new phone yesterday and changed my tarrif plans. But, i want to keep the sim card in my previous phone and not my new phone. Is that alright or do I have to put the sim ...

Resolved! Mobile data

Hello there,Is it possible to use the mobile data left from the previous month in the next month?Thanks

Resolved! Replace phone

Dropped my phone in the toilet yesterday, won’t work now! Tried everything I can think of to replace it( contract now ended & now on rolling contract) can anyone help please?

Resolved! 02 return exchange?

So last week I got a new phone from 02,via the refresh package's. Unfortunately the phone has developed a fault and I need to return it, within the 14 day period. Now I have read the returns policy but it's not very clear. I just want to exchange the...

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