Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't download any bills, constantly the same error

For whatever reason i can't download any of my bills which I need to claim cashback, this is happening on the internet explorer and google chrome browsers, as well as chrome on my Pixel 3a XL. "There’s a ProblemThere’s been a problem getting the page...

Resolved! Transferring data from lost phone

Hi I need some help. I had a Samsung s9. Last week I lost it. I’ve had to get a replacement phone- an iPhone- and get a replacement sim for my number. I’ve activated the sim but I don’t have any of my contacts, do they not automatically come over? Al...

Resolved! Sim card not provisioned for voice

Hi My new sim card is coming up as Sim card not provisioned for voice I tried to phone in but they are only dealing with lost or stole phones. How do I get this sorted. I cant call or text.

Block Imei number

I am currently joined stepchange which is a debt charity to help me pay my debts off. O2 have been added on there to pay my contract off. As they are nit getting the full amount each month, will the block the phone so I cant use it. I will get a sim ...

Resolved! Porting number

Hi guys, o2 told me my number would be ported over today. My husbands and sons have both been done but mine hasn’t. It no longer registered to my old provider either. Is it going to fail? My old sim stopped working this morning so I’ve been all day w...

Student Discount Problem

Hi, I recently got a new phone and was told on the phone when purchasing this that I am able to get 20% off my airtime bill and can apply this once my phone arrives. I now have my new phone and I have been trying to send the discount code to 61202 al...

picture messages

Hi, I cant seem to receive pictures messages, i have to log on o2 to be able to view them. Could someone tell me how to change this please.Kinds regardsAaron

O2 Device Plan

Hi, I've had two payments for O2 device plan on a direct debit I've just picked up on my bank statement. I have no device from O2 as I have a simm only account.I've been trying to contact O2 but am finding it frustratingly difficult as the fraud line...

Upgrade and returning phone

Upgraded to a nearly new iPhone and it was in bad condition - have returned phone to o2 but they have not cancelled the upgrade - how long does it take to cancel ? Thanks

pac code

I opened an 02 Mobile account before my old providers contract expired, so was given a new number by 02 for the new account. I've had the two accounts/numbers running in parralel in the meantime, but now my old provider's contract has expired, so I'v...

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