Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! New phone and current contract

Hi.. is there away that I am able to get a new pay monthly phone and instead of paying what's left of my current phone off in one continue to pay off my old device plan along with my new device plan monthly??

Resolved! Can i freeze contract if made redundant

I phone 11pro max

Trade in

I changed phones in May and was unable to trade in my phone, is there a facility to do this now as I can't seem to find out on the website.concious the months tick on and the price will go down.

Resolved! Note 20 preorder

I preordered the note 20 ultra 512gb on the 9th of august, it said delivery from the 21st of august so preordered it, checked back today as was going to order another for my partner but says delayed up to two weeks, will the delay include mine aswel ...

Resolved! Changing my payment date

Hello I’ve been through all of the systems on my 02 to try and get somewhere where I can change my date it takes me to pages that tell me to call up when I try to call up it doesn’t let me through as it’s not fraud or a payment so how can I change my...

Resolved! Wifi Calling on Samsug s10e (Android 10)

I am not seeing the options for Calling over WiFi in my settings on my device, it is running O2 formware (SM-G870F_OTF_O2U_QQ_0018) and I believe that Wifi Calling has been anabed on my pay monthly account, does anyone have this working?

WiFi calling

I can’t turn WiFi calling on on my iPhone X it refers me to o2 website which just gives instructions but phone won’t let me .Any body have any ideas or will I have to wait until this pandemic ends to speak to anybody

Resolved! Cancel a contract

I'm trying to cancel my contract but I've lost the sim card so I cant recieve the codes?

Phone been cut off after agreement to pay at later date

Prior to my bill date I phoned customer support to arrange a late payment as I had just lost my job and country was been placed in lockdown due to the Coronavirus. This was agreed bu 02 customer support. However my phone was still disconnected after ...

Click and collect

I placed a click and collect order yesterday. It said collection today. But the store dont have it

O2

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