Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pin number

I've had a voice mail that has told me that I have to change my pin number as it is set to default and to keep my mailbox secure i must change my pin to a 4-10 digit pin followed by the hash key. As I don't recollect using a pin to access my mail box...

Cancel bona Fido mobile ltd

Hi I keep getting charged money from bona Fido mobile ltd how can I cancel it and stop them taking money of my account or can I just leave 02 all together

Resolved! Unlocking

How do I unlock my old iPhone X. I have given it to my granddaughter and we are struggling to make sense of the O2 minefield that is customer services (or lack of)

Google play

I have just had an email saying i am been charged £170 for roblox when i checked my accounts this has been charged over the last 2 days me nor my partner who has the sim in her tablet play the game i did start a live chat with o2 but then they seemed...

Unpaid Bill

My bill is now overdue 2 months and due to covid I am unable to pay it all in once now. I would like to speak with o2 as they have disconnected my service but I am in a personal medical situation and I am waiting to be contacted by my gp about this m...

Resolved! Link to PAC request form?

Does anyone have a link directly to the page where you can request a PAC? I have several numbers on my account, and my daughter would like her PAC so she can go to a new provider. Despite two hours on hold, and a live help that told me to go to a myt...

Resolved! PAC code - why is it seemingly impossible to get one?

Why is getting a PAC code not just a single click instead of some bullying gatekeeper doing everything they can to stop you getting one and wanting your life story and wasting your valuable time prying into your personal life which is non of O2's bus...

Resolved! Overcharged contract amount

To whom this concerns.My main 24minth contract ended in May this year and I recieved a personal paper letter stating that my contract would automatically be down graded to £35 per month, monthly rolling contract. This shows as implemented in my o2 ap...

Resolved! Confused about data usage?

I wonder if you can help me interpret my data usage? I received a message saying I had used up my 8Gb data. However, according to my phone, I have used 3.7Gb mobile data and 8.4Gb wifi. My understanding was the my data bundle was for MOBILE data, so ...

Resolved! Transferring My Phone Number From One O2 Contract To Another O2 Contract

My O2 contract is currently in my dad’s name. I’m looking to take a contract out in my own name this September but I’d like to keep my phone number, as I’ve had it for 7 years. Is it possible to transfer a phone number from one O2 contract to another...

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