Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18771 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 190028 Views
  • 2 replies
  • 2 kudos

Resolved! Family Plan

Hi,I received few days ago a confirmation 2 numbers had been added on a family Plan. However I can’t see the discount applied on the linked bills.Please could you let me know if it will be applied anytime soon?Kind Regards,Jennifer

Jennifer by Level 1: Joiner
  • 259 Views
  • 1 replies
  • 0 kudos

Resolved! direct debit/covid

How do I change my direct debit date when I can’t get through to O2 via phone nor online chat. I need to use my mobile data to WFH.

Oliviax by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Resolved! Remove data bar

How do I remove a data bar after a high bill? Spoke to Michaela at O2 and she said it was removed, but no luck yet.Thanks

Unknown account

02 say I have 2 accounts and I have received an email telling me my bill is currently overdue. I only have one account and after a long live chat I am none the wiser about this other account. It's a catch 22 that I can't tell them the answer to the s...

Clarey by Level 1: Joiner
  • 444 Views
  • 4 replies
  • 0 kudos

Resolved! Disney+

I'm looking to put Disney+ on my account. The question I have is can I use it on an xbox

Clare7 by Level 1: Joiner
  • 843 Views
  • 3 replies
  • 0 kudos

Resolved! My phone is cut off

I need someone to call me from o2 customer service

Tom6 by Level 1: Joiner
  • 236 Views
  • 1 replies
  • 0 kudos

Resolved! 4G or 5G esim?

Hi I just received my esim pack for my Samsung s20, the pack says 4G but my Sim Card is 5G as the S20 supports 5G. I know o2 5G coverage is patchy at best but my question is do I need and can I get a 5G esim pack?

BusterG by Level 1: Joiner
  • 1405 Views
  • 4 replies
  • 0 kudos

Sim

I recieved a new sim for my contract and it has been saying no service its been like this for 4 weeks now cant get through to any one

Stacie by Level 1: Joiner
  • 742 Views
  • 8 replies
  • 0 kudos

Help

I've just upgraded , received a a sim but i cant make or send calls or text , when I try to make a phone call it says all your calls have been transferred then cuts off !! Help

Cookie by Level 1: Joiner
  • 364 Views
  • 4 replies
  • 0 kudos