Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

all my 50gb of data gone, in 8 days?

hellothis is my first posting here any my first real problem, my contract id for unlimited minutes and texts and 50gb of data .on the 21 of this moth my data renewed so i should have had 50gb however i was notified to night id used 80% of my data the...

ed2020 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! LeisureTime 200 Pay Up Front Tariff Information

I have a monthly "LeisureTime 200 Pay Up Front" contract that I've had for years, that I use in a dumb phone to receive the odd phone call. The contract allowance is 200 off peak any network minutes. I'm trying to find out what "off peak" means and t...

Netflix eligibility?

Following on from a previous post. Where I was unable to claim for my free Netflix despite this being the reason I signed up for such an expensive tariff.I am told by someone in the social media team only 02 refresh was eligible (I was a new customer...

Resolved! Annoying Click and Collect

Hi, just wondering if anyone else has experienced annoyance with the click and collect system for picking up their new phone. I upgraded yesterday evening (around 7pm on a Friday) over the phone and chose C & C from my local store. It's now late afte...

Anonymous by Not applicable
  • 9 replies
  • 0 kudos

Resolved! Early upgrade fee

Hi.I have a problem with my early upgrade fee.I leave the UK and i thinking of paying that fee in one amount.I checked last month via O2 App and its show that its about £306, just in case im goung in one of the O2 branch to ask the guys about my opti...

vurban81 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! porting my number

I am trying to decide if O2 is incompetent or incontinent as it seem they are pretty ******ty at what they I do, I gave them a PAC code on Friday of last week and still my number has not been ported across.I have phoned several times and been given d...

£4.16 charge on bill for o2 travel

I appear to have a charge of £4.16 under things you've bought.It shows it as o2 travel.Can you clarify what this is, as on the 25 March that it is showing, I was in Edinburgh, and then Dublin (part of the EU).

Wemorwell by Level 1: Joiner
  • 11 replies
  • 0 kudos

Resolved! Text message record?

Can o2 show me what texts were received by my device on a given date? I’m in a dispute with my letting agent re a text being sent that I haven’t received.

Emskib by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Accessories added to monthly plan

I've noticed that other mobile phone companies are now offering accessories such as watches and earphones as an added extra into their monthly package. Do or will O2 be offering this service does anyone know? I don't quite fancy shelling out the full...

DazzaDoo by Level 1: Joiner
  • 4 replies
  • 0 kudos