need to speak to an assistant but the robot cuts the chat.i need serious help

[Mandella]

sims didnt work...o2 said will send 2 new sims to see if its faulty sims.from then the mobile accounts have been frozen ...and we need mobs to get work notices and such ike.also...my mob now says i need to put a code number in to access my mob...i havent set one..so every number i have tried is not recognised...but i used my mob for about a month no code required to use the thing..what has 02 done.

[MI5]

@Mandella 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

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