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how do i "chat" with an O2 employee so i have evidence of who & what was said?

Lynette10
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I have wasted over 3 hrs on the phone, being very polite, each time i have been hung up on when they couldn't answer my questions.

O2 have changed my contract, won't answer my questions, increased the charges 3 fold, cut the phone off & not claiming money from me.  

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Lynette10
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typo, "now claiming money"

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MI5
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@Lynette10 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Lynette10
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Thanks M15, I'm certainly not calling them any more, incredibly frustrating when they cut me off, and waste of my time.  Amazingly unhelpful.  I will try FB.

Again, Thank you.

 

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Cleoriff
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@Lynette10 

Maybe @O2Lisa one of our account advisors can help here. I've tagged her to the post. I expect she will reply shortly. Lisa will send you a private message which you will see if you check the envelope icon at the top of the page. 😉

*The Game Is On*

Girl in a jacket
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Lynette10
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Thanks Cleoriff, there isn't enough time & nervous energy to start battling with companies like this, it's not fair.  I just want this sorted out.  Thanks so much for your help, like so many others I work in NHS and I just can't take much more

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Lynette10
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Hi, I have messaged @O2Lisa 

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Cleoriff
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@Lynette10I'm afraid @O2Lisa only works until 2pm but she will be back on at 8am tomorrow and will pick up your message then. 😉

*The Game Is On*

Girl in a jacket
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O2Lisa
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Hey @Cleoriff I'm still working, I've changed my shift. I'll update my signature😊

@Lynette10 I'll reply to your email in the next few mins. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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