how do i "chat" with an O2 employee so i have evidence of who & what was said?

[Lynette10]

I have wasted over 3 hrs on the phone, being very polite, each time i have been hung up on when they couldn't answer my questions.

O2 have changed my contract, won't answer my questions, increased the charges 3 fold, cut the phone off & not claiming money from me.  

[Lynette10]

typo, "now claiming money"

[MI5]

@Lynette10 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

[Lynette10]

Thanks M15, I'm certainly not calling them any more, incredibly frustrating when they cut me off, and waste of my time.  Amazingly unhelpful.  I will try FB.

Again, Thank you.

[Cleoriff]

@Lynette10 

Maybe @O2Lisa one of our account advisors can help here. I've tagged her to the post. I expect she will reply shortly. Lisa will send you a private message which you will see if you check the envelope icon at the top of the page. 😉

[Lynette10]

Thanks Cleoriff, there isn't enough time & nervous energy to start battling with companies like this, it's not fair.  I just want this sorted out.  Thanks so much for your help, like so many others I work in NHS and I just can't take much more

[Lynette10]

Hi, I have messaged @O2Lisa 

[Cleoriff]

@Lynette10I'm afraid @O2Lisa only works until 2pm but she will be back on at 8am tomorrow and will pick up your message then. 😉

[O2Lisa]

Hey @Cleoriff I'm still working, I've changed my shift. I'll update my signature😊

@Lynette10 I'll reply to your email in the next few mins.