Trouble accessing a discount code

[Seeg]

I have just upgraded to an iPhone 16 and was told I could get an employee discount as I work for the NHS.   I was told I couldn't upgrade though until I got the new phone.   I received that last week but the App is saying my I hadn't asked for the discount in a timely manner, saying I am out of time.   Can you help please.

[MI5 · Accepted solution]

@Seeg 

As customers, we can only direct you to our guide Guide: O2 Open & Friends and Family discounts - How to sign up 

Otherwise. you need to speak to O2 Guide: How to find help & contact O2 

[jonsie]

Details here with the time limits

Guide: O2 Open & Friends and Family discounts - How to sign up 

[Seeg]

Thank you ... to be honest I thought I was chatting with one of the O2 Customer Support staff and was a bit horrified when I saw this had gone out to the 'community'

[MI5]

O2's method of contact deflection @Seeg