why do I keep paying while I left O2 in august?

[rsab]

Hi,

I was at O2 till I called to cancel my abonment the 28th of August. As there is a delay between the notice of cancellation and the cancellation itself, I was not surprised to pay something in September and October; but now in November, I found out this monring a new billing email in my email box.

I do not have anymore the sim card so I can't connect to my O2 account. I ask to be contacted by your services. If this does not happen, I will oppose the payment.

Best.

[TallTrees]

Hello @rsab 

Welcome to the O2 community We don't have access to accounts so you need to contact o2 customer services Here 

Guide: How to find help & contact O2 

This includes telephone numbers

Or social media contact 

You can send a message 

[Enlli]

Try the specific Payment Management Number

You can get in touch with the Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

[MI5]

O2 = Hotel California