Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 278298 Views
  • 2 replies
  • 2 kudos

Sim only

i would like a second sim only plan on my account

AB64 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! Switch Up question

Hi all.I’m looking to do Switch Up for iPhone 16 Pro Max.I have checked online and I meet all criteria and condition of phone.My question is, when I place the order, do I receive new phone and set up before sending back my old phone or do I need to s...

Timbo85 by Level 1: Joiner
  • 1163 Views
  • 3 replies
  • 0 kudos

Can’t track my order

Hello I ordered new iPhone 16 pro max on day they came out but can’t see my order on my app or even on website would you be able to chase up for me pls

Kate29 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Cancel ASAP overseas

I don’t know what plan I have. I thought I had already cancelled my rolling plan and just had a pay as you go but just received an email that I am about to be charged the next month. I have gone to cancel all together as I have moved back overseas bu...

Hellllppp by Level 1: Joiner
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! Lost simcard

Hi I lost my sim card on holiday. How can I request a new one ? 

Aleksw_1 by Level 1: Joiner
  • 382 Views
  • 1 replies
  • 0 kudos

Return

I’ve sent my phone back today which was a switch up upgrade. I was told when they confirm the return I can place a new order using switch up as I returned my other one within the 14 day cooling off period, is this correct?

Iharris22 by Level 1: Joiner
  • 294 Views
  • 1 replies
  • 0 kudos

Services off

my services were turned off due to a late payment I’m now up to date when will they be switched back on

Cherry1 by Level 1: Joiner
  • 404 Views
  • 1 replies
  • 0 kudos

Cancel account

I would like to cancel my account online, please can you help with this?

Lambert by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos