Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel.my contract

What notice do I need to give to cancel my contract and number transfer procedure?

Resolved! How to use the 100 messages on mobile data plan on ipad 13 pro M4

How to activate the service?

direct debit

I need a contact Email address it appears i have an overdue account you have locked my line Am working overseas now with no telephone !!!!!So O2 tell me how a contact you to discuss my account which has been paid by direct debit since I have had a mo...

New mobile contract

I was offered and accepted three months free Disney+ as part of my new mobile contract, but now cannot access this service. Please help!

Aim not working

My new sim isn’t working and can’t make calls and it won’t set up to sim swap like you advised. Please can you get me back up and running on my new phone as I need to make calls

Help Needed: Unable to Access eSIM QR Code While Abroad

I'm currently facing a rather challenging situation and would greatly appreciate any assistance or advice. I'm an O2 customer currently in the United States and unable to return to the UK. Here’s the issue: A few weeks ago, I requested to transfer my...

Resolved! setting up my esim

Hi, I've just switched to a pay monthly contract of 24 months, and so have had my number changed. I selected keep my number and I've been told the porting process will take place on the 20/08/2024. I was wondering When I will get my ESim.