cancel
Showing results for 
Search instead for 
Did you mean: 

how do i "chat" with an O2 employee so i have evidence of who & what was said?

Lynette10
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have wasted over 3 hrs on the phone, being very polite, each time i have been hung up on when they couldn't answer my questions.

O2 have changed my contract, won't answer my questions, increased the charges 3 fold, cut the phone off & not claiming money from me.  

Message 1 of 9
966 Views
8 REPLIES 8

Lynette10
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

typo, "now claiming money"

Message 2 of 9
963 Views

MI5
Level 94: Supreme
  • 147706 Posts
  • 639 Topics
  • 28347 Solutions
Registered:

@Lynette10 

 If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Or give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 9
958 Views

Lynette10
Level 1: Joiner
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks M15, I'm certainly not calling them any more, incredibly frustrating when they cut me off, and waste of my time.  Amazingly unhelpful.  I will try FB.

Again, Thank you.

 

Message 4 of 9
954 Views

Cleoriff
  • 124636 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

@Lynette10 

Maybe @O2Lisa one of our account advisors can help here. I've tagged her to the post. I expect she will reply shortly. Lisa will send you a private message which you will see if you check the envelope icon at the top of the page. 😉

Veritas Numquam Perit

Girl in a jacket
Message 5 of 9
951 Views

Lynette10
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Thanks Cleoriff, there isn't enough time & nervous energy to start battling with companies like this, it's not fair.  I just want this sorted out.  Thanks so much for your help, like so many others I work in NHS and I just can't take much more

Message 6 of 9
943 Views

Lynette10
  • 7 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hi, I have messaged @O2Lisa 

Message 7 of 9
925 Views

Cleoriff
  • 124636 Posts
  • 828 Topics
  • 7530 Solutions
Registered:

@Lynette10I'm afraid @O2Lisa only works until 2pm but she will be back on at 8am tomorrow and will pick up your message then. 😉

Veritas Numquam Perit

Girl in a jacket
Message 8 of 9
910 Views

O2Lisa
  • 996 Posts
  • 0 Topics
  • 32 Solutions
Registered:

Hey @Cleoriff I'm still working, I've changed my shift. I'll update my signature😊

@Lynette10 I'll reply to your email in the next few mins. 

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 9 of 9
903 Views