Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 2 direct debits and only 1 phone!

After deciding to forensically check through my statements I’ve noticed I’ve been billed twice a month by O2. One is definitely for my monthly package along with the phone but I have no idea what the other is for and it’s been going on for quite some...

Resolved! Item is no longer in stock

I paid for an early upgrade and purchased a new contract for next day delivery, the phone said available so I proceeded to have it delivered to an address that I will be at only tomorrow. I then received an email saying it isn’t for next day delivery...

Resolved! upgrade

i upgraded was told item would be delivered next day on tracking it said 2 days after 2 days no item was delivered and said it would be another day and would be delivered by 6 and 7 oclock but was not delivered then got message it would be the next d...

Resolved! HELP!

So my contract is due to end next month, but O2 decided to cancel it now . I’m left with no number available no data nothing. Can’t call anyone and no one can contact me. There’s no live chat available which doesn’t help and complains team couldn’t c...

Resolved! SAMSUNG S21+5G

Hi Ive just received my upgrade galaxy s21 +5g. I cannot charge it as their is no socket.

Resolved! Struggling to pay my bill

Hi all I'm really hoping someone can help I am really going to struggle paying January's bill due to illness and receiving only ssp in December and I was looking for some support options. I have called the payment support line and I keep getting thro...

Resolved! Moved to O2 and transferring old number

I have just joined O2 and completed the process to transfer my old number. My number did seem to transfer yesterday (14-dec-2021) and all was great for a while. By the afternoon my phone lost connection and since then is not connecting to O2. I have ...

Resolved! Sim number not changed

My sim number is still not changed.

Resolved! List of calls made

I need to see a list of the phone calls I made in December 2020. How do I do this please?

Resolved! Upgrade

Can anybody help I phoned up to complain about my upgrade which is originally 22nd December but 02 screwed my account up put it back to 26th April sent a complaint via email phoned up yesterday advisor I spoke to filled out a form while I was on phon...

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