Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Calls drop

I had the samsung 10e it kept dropping calls for months they eventually sent me a new samsung 10e .But it still kept doing it so my wife just got me the samsung a52s.And guess what its still doing the same I cant get through to o2 to see if they can ...

Resolved! PAC code invalid

I received my new o2 phone and sim today (14/12/2021), I then requested a pac code from my old provider virgin, called o2 customer services and advised them. I then received a text message on the number I’m trying to port a couple of hours later sayi...

SMS messages sent via incorrect number

I recently moved my number across to O2, everything is working accept SMS/iMessage service. When I message a contact it is coming from the temp number I got from o2 before my number was moved across. If contacts send message to my ported number it wo...

Resolved! apple watch

i want to add a pay monthly watch to my bill but it is saying i need to connect it to my phone number? does this mean i could not pair the watch with another number?

Resolved! Activate my new sim only

Need to activate my new sim only

Resolved! I want a sim only pay monthly with apple watch - can I get this?

Hi, I already have a phone and want to buy my Apple Watch Series 7 from Apple directly so I just want a sim only deal with a esim add-on for the watch. Can I buy something like this from O2 please? Every watch deal I look at assumes I'm buying the wa...

Resolved! Calls when out the country

hi I am abroad and have switched off my mobile data but use wi-fi. someone from England just called and I did not answer yet I am being charged. why is this??

Resolved! Order Placed but heard nothing.

I Placed an order on the 4th December 2021. Order No [Personal details removed]. Received the confirmation via email, but since this day have not heard or received anything. I did call them on the 10th and was told 'I will put a note on it to get it ...

Resolved! Out of contract - still paying the same

Hi,I have a Samsung Galaxy J5 which I took new with O2 and finished paying the monthly handset rental over a year ago and also completed my contract.I am still happy with the phone but find myself paying the same monthly tariff even though I am no lo...

Resolved! Lost sim

Hi I’m wondering if I could get a new SIM card my old one got lost

O2

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