Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Leaving and final bill

Recently left 02 and ported numbers on my accounts. I was surprised to see my o2 app login be closed. How can I review what my last bill will be? Or how it will be paid? Does this come from an adjusted direct debit? Frankly the app was really unhelpf...

Resolved! How do I claim free ear buds as I have recently purchased Google pixel 6 pro

How do I claim free ear buds with Google 6pro

Account overdue letters when up to date with payments.

I've received a letter stating I'm overdue a payment on my contract and they're going to disconnect me. However all my payments are up to date. I can't get through via phone due to long wait times so just wondering if anyone knows what I can do.

Resolved! No network connection

Hi i ported my number from 3 to o2. The transfer happened yesterday and since then I have had no signal/connection to network. It’s been over 24hrs. I obviously can’t call o2 as I have no service. Any ideas ? I have switched off/on phone (iPhone 13) ...

ACCOUNT HOLDER TRANSFER ISSUE. PAYING TWO CONTRACTS WHEN HAVE ALREADY TRIED TO CHANGE

We have a serious issue with o2 & no one in the customer service team don’t seem to want to deal with. My Mum took out a pay monthly contract for me years ago. We called o2 and asked to change the account holder to myself. He said he couldn’t do that...

Resolved! Signal in South Wales

Does anyone know what signal is like in south wales

I just wanted to cancel?

Can anyone help me? Signed up for a contract recently and had a terrible experience. Tried to cancel several times now over the phone, just end up being transferred and eventually cut off. I'm still within the 14 days cooling off period.

Resolved! Blocked number

I went to Italy for a while, and I couldn't pay for my contract. And now I'm back in London, but I'm not still at the same address so I no longer have access to the letters O2 sent me, and I don’t speak English so can’t call the O2 central. I need to...

Resolved! Does my O2 contact automatically cancel after its contract term or do I have to phone/O2 to cancel?

How do contracts end?

Resolved! 2 separate data sim and paymothy sim signed up on the same account.

I ordered 2 sim cards witch a date sim and a paymuthly sim and I had a email saying they are on there way but when I go onto the my o2 I can only see about my paymothy sim but there is nuthing on my o2 about the data sim. Dose anyone know why that is...

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