Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Iwatch qeury

Can I add another iwatch to my account but have it linked to a different number, main device.

Resolved! Bolt ons

I have no data available on my account, this is leaving me without during the day when not on wifi. My o2 app will not allow me to purchase a bolt on to get through till next bill date. Please could you advise

Resolved! Wifi is%20missing%20after%20update feb 2021

I updated phone on 23rd feb 2021 and it is now not picking up wifi. Failed to connect to network. Can someone please help. Ive tried removing sim and switching off but still not working. Has this happened to anyone else? Thanks

Resolved! Number change

I bought a new sim card only monthly plan and gave my pac code straight away to keep my number, I have received my sim but how long does it take for the number to change?

Why are your offers terrible?

On the Internet I see much better deals than I am being offered as an existing customer. And when I try to talk to someone about that, the automated service keeps cutting me off. I can’t even make a complaint apparently. I hope someone can explain wh...

Resolved! Refund

I have just realised I have been paying for a phone I have not used in a year can I get a refund

When will the Black Samsung ultra 5G be back in stock

My partner ordered two Samsung’s Ultra 5G phones under the family plan. He chose the silver and I chose black. After the order went through, he got an email to say that the black one was out of stock. Will we be told when it’s back in stock as it’s a...

Unknown extra on bill

HiI have been charged almost double my usual bill amount despite having a spend cap and not signing up to any extras.I can’t see any extras on my account but under my bill this is what the extra payment apparently isI am having trouble contacting o2 ...

Resolved! Contract upgrade

So I've been offered an early phone upgrade with a higher monthly contract price which is great, but my contract for this phone will have a bill created in about 1 weeks time on the 4th of March , so will I have to pay that months contract bill, aswe...

Resolved! Swap PAYG to Monthly

Hi,I’ve received the new SIM card but like I say I want to keep my old number, the assistant said junta need to login on MyO2 and click on swap sim, I did that but nothing at moment and not only, before the swapping they have started already charging...

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