how do I cancel my contract? I want to cancel it from today 09/12/14

[Anonymous]

I want to cancel my o2 phone contract from today 09/12/14, how do i cancel it? The phone is shocking it's a nokia phone and despite it being fixed many times still freezers when someone phones me. Utterly shocking service at the Blackpool o2 shop. completely put off by o2! i even have insurance on my phone but it's never fixed properly

[Anonymous]

Hi

First contact customer services on 202 to discuss the situation.

[MI5]

You can cancel at anytime with 30 days notice but if you haven't met your minimum contract term you will have to pay the full term of your contract.
http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...

[Anonymous · Accepted solution]

If your phone is faulty its reasonable to request that 02 resolve it.

How long have you had the contract ?

Is it refresh or a standard 24 month one ?

[MI5]

O2 will replace your phone if they either fail to repair it 3 times or it has to go in 3 times for the same repair.
You should not be out of pocket yourself.
If you give us more details we can advise accordingly.