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E sim

DanMurray1000-
Level 1: Joiner
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Hi I have got my contract stuff through but not received my e sim qr code

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MI5
Level 94: Supreme
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@DanMurray1000- 

Go in store with photo ID and get a physical sim.

esims are fraught with trouble on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
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On O2 eSIMs are delivered via MyO2 and the Install My SIM Menu. Unlike other networks they appear to have move away from QR codes but of course they don't tell you that.

They also don't tell you that if you want to swap phones for any reason you will need to get a replacement via CS or a Store.

As advised, stock with plastic 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@Enlli wrote:

On O2 eSIMs are delivered via MyO2 and the Install My SIM Menu.


Which customers probably can't access, as it requires sending a code via text message, unless they've had the foresight to add another contact number.

Which definitely should be done once up and running to avoid future issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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