Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! My e sim

Wheres my order for my e sim please

Resolved! Early termination contract, no penalty

Hi,I cancelled my contract early after receiving the price change email saying I could do it with no early termination penalty.I did this through the chat function giving 30 days notice.However, I haven't received any confirmation by email or text, i...

Le64 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Moving abroad - want to keep a pay monthly contract

Hello, I will be moving permanently to Poland in approximately a month. I will still carry on working in the UK, however this will be on a remote basis. I would like to keep my phone number and my existing contract, which is pay monthly (no phone, si...

Mpw1101 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Device plan

If I pay of my device plan . Can I go on a sim on contract

Maddy123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Missing money

Hi - I recently transferred my O2 PAYG number to my new O2 Pay Monthly account. I understood the money in the PAYG account would be transferred also. I cannot see any evidence of that happening. How do I get my money back?

BigEars by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Device will not come back on

My device is two days old and tonight it has gone off on its own and will not come back on its a Samsung A12. Has anyone else had this problem and is it best to go to a store to sort this matter thank you

Williams1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! new samsung note 20 ultra

hi,i order new phone but didint get any info when its will be deliver. o2 shop out of stock, but order been done... so how long i need to wait for my new phone? i am waiting for 10 days allready....

hedeny20 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Monthly bill

I’ve tried to pay my monthly bill but it’s not working