Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 3G 4G not working East Croydon

Hi, I have been with o2 for a long time I am disappointed to not be able to use 3 or 4g at East Croydon station and surrounding. This has been the issue at lest for 4 months. Can you please tell me when this going to be fixed ?

Delivery

Does anyone know how to get premium delivery

Resolved! Activity on my bill

I need to view all activity with a certain number on one of bills during the last 3 weeks, but I can’t view it anywhere, can any one help ?

Old contract

Hello, I used to have a phone contract with 02 but I paid it off im just wondering is there any way to get my old number back

No phone

I ordered a phone on Tuesday it said it was coming yesterday and I still have not received it

Resolved! Voice mail turned off

I need voice mail off for a few days

Phone bill

Hi I paid my phone bill on the 12th of August but I still have restrictions to my account and I’m getting emails telling me that I haven’t paid

Switching to a new network

Hi, I want to switch to a new network. I have requested my PAC code, but do I need to call O2 to cancel my current SIM only deal or will it automatically switch over once I give the new provider my PAC ? Forgive me, I haven't done this for around 20 ...

I dialled an 0345 number but it is shown as 100 on my bill, why

I dialled an 0345 number but it is shown as 100 on my bill, why?

Payment

Hi. I cancelled my o2 as of 13/6/24 and have noticed today that a payment of £23 has gone out of my account for virgin media (previous customer until it merged with o2). Looking further into this the £23 payment also went out on 15/7. can you help me...

O2

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