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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 235620 Views
  • 2 replies
  • 2 kudos

Extra

I have a extra bill for 9.99 monthly, i don't know what is that, can you help me cancel it directly?

Fanyu by • Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos

Previous Virgin Mobile Account Access/Bills

Hi, For my employer I need a copy of my previous bills from virgin media mobile. The o2 platform only has bills going back approx 6 months. Does anyone know the address of the old portal so I can pull the bills myself or how I can go about doing this...

Dush911 by • Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

Resolved! Lost sim

I’ve lost my sim and want to reorder one online but I can’t get access to my account as I can’t get the text message code through. Please help! Thanks.

lost_sim by • Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! Extras

I have recently made a new purchase. My o2 says i have extras i can claim but when i go on the page theres nothing showing?

Fender by • Level 1: Joiner
  • 312 Views
  • 3 replies
  • 0 kudos

Problems with o2 including bill

I have an outstanding bill despite changing to a new contract in June which is twice the cost of the original.This bill should not be charged. I also have issues with my wife's phone whom is unable to use data or call, she was never sent a sim card a...

Simon1978 by • Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

online

why do I have to submit to a text everytime I trgh to log on to my account. If this continues I will have no choice but to close my O2 account.

o02 by • Level 1: Joiner
  • 174 Views
  • 1 replies
  • 0 kudos

marketing preferences

Getting fed up with the maketing texts I keep getting from you. Can't find any options for turning these off in My O2

Physical sim not working after esim deleted

Hello, I have tried to delete my eSIM as I didn’t want this option. My physical sim is not working and I am now without any phone service

Billy7 by • Level 1: Joiner
  • 1596 Views
  • 2 replies
  • 0 kudos

New sim only contract

Hello I’ve been quoted £10 a month for a sim only 24 month contract, 10gb data and unlimited calls and texts. I’ve been in phone over an hour and now got cut off!! I can’t find the deal in my 02, is there an alternative was of getting the deal or am ...

Linda123 by • Level 1: Joiner
  • 303 Views
  • 2 replies
  • 0 kudos

fraudulent use of my account?

My latest bill shows a series of text messages sent to a number I do not recognise. Can you help identify who the number belongs to?

Lizziel by • Level 1: Joiner
  • 244 Views
  • 2 replies
  • 0 kudos
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