Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Contract finished - transfer ownership.

What is the process to transfer a mobile and responsibility to a family member.In currently pay the device plan and airtime for a family member.When the contract is up and the device is paid for, how do I transfer the phone and future airtime costs t...

I’ve had an email about an order which I never done

Hi I’ve received an email saying about an order which I’ve not done myself and unsure what it is

Using phone abroad

Can I use my phone in Morocco and not get stung with charges

Pay a bill

Hi I want to pay a bill, can you provide me with a number to call

Free roaming in australia

Can I get free roaming for 30 days in Australia?

Resolved! Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection company

Took out a sim only contract in September time, cancelled within 14 day cooling off period. Was then charged for next 2 months and received a bill for £95 (in November time). Contacted o2 and they said it was an error on their part and I didn't owe a...

Tariff/Contract

Hi I want to cancel my tariff and contract. I can hardly ever get signal so I am switching to a different provider. How do I cancel please?

Esim QR code

Where do I find the QR code to install the esim on my new phone

Repair

Cracked screen

Credit referral

In June/July 2023, I took out a SIM-only contract with O2. However, I found the network signal poor during my work commute. Consequently, I called O2 and cancelled my SIM within the cooling-off period. O2 was slow in sending out a PAC code and notify...

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