Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Moving to different network

How do I move to a different network provider so that it suits my needs better and it giving me more time to pay off my debt on which amount of payment I can realistically afford to pay back

Resolved! Unable to get an Unlock code from O2

Joined O2 in June 2012, obtained Samsung Galaxy S3 on 2 year pay monthly contract. Phone was replaced by O2 insurance in November 2012 due to cracked screen. Submitted request for an unlock code via the web form and received email from mycare@o2mail....

Anonymous by Not applicable
  • 10 replies
  • 0 kudos

Resolved! Payment

HiI am abroad, and the website is refusing to take my monthly payment from my Barclays card. O2 has removed the live chat option and instead wants me to ask it here to the Community! How can I talk to someone and do the payment? Thanks!

it271 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unpaid bill

Ive got an unpaid bill for a sim that didnt arive, i was sent a new sim on a lowe price but its saying i owe £43 for the sim ive not had how can this be happening

Bannksy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Upfront payment

When I got my ipad 20 pound upfront payment was required. I paid 150 upfront to make sure I was accepted and I thought it would go towards the price of the device. It has now seemed to have disappeared. Has anyone else been through this?

Mike131 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ending my contract

I want to leave o2 before end of my contract how do I find what I will owe?

Kazzy1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Won’t let me make a repayment

I had a plan for AirPods and when I open the app it shows my David’s plan and says I have an overdue payment and to make a payment so I press make a payment put in my billing address then it says the payment part at the bottom isn’t working and to ge...

Mark26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! my data I'm so confused ?

I have an o2 pay monthly phone. so I have a mobile data of 2GB. which I don't use as I use home wi fi . now I'm using it and it says that I will not go over 2GB of data as that's qll I have to use. so now it's saying I've used so yesterday I thought ...

poppyred by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Soend cap

Please can you increase my spend cap to £30

Sarah365 by Level 1: Joiner
  • 4 replies
  • 0 kudos