Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121803 Views
  • 27 replies
  • 5 kudos

Resolved! Sim swap

Help!I'm trying to swap my sim on my iPhone, I have taken my original sim out of the device and replaced with my new device, however when I go through the process of swapping the sim online I am not receiving a message for the activation code. It pro...

Sazzle22 by Level 1: Joiner
  • 117 Views
  • 2 replies
  • 0 kudos

Resolved! Wrongly charged

I am trying to find why I have been charged 4 times for a single text to the US

PriyaV12 by Level 1: Joiner
  • 135 Views
  • 6 replies
  • 0 kudos

Resolved! Airtime rewards

Who do I talk to about my airtime rewards its not been took off my o2 bill

Resolved! Re change phone number

Hi I've been getting some anonymous phone calls lately with not so nice content so I would like to change my contact number

Ammy27 by Level 1: Joiner
  • 79 Views
  • 1 replies
  • 0 kudos

Resolved! NEW MOBILE

Just got my new phone coming up sim not provisioned also when my number is called it will not ring

josh49 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! claim insurance

My son has recently dropped and broke the screen of my Iphone 13 pro max and i am wondering how to claim my insurance ? Also will i need to send my phone away to get it fixed or will it be replace and how much is the one off payment ?

Resolved! Sim

Hi - I was upgrading my monthly mobile and getting a new handset but wasn’t expecting a new SIM card - do I need a new SIM card moving froman iPhone 8 to a 13 and will it be set up with my existing number?

AnnI by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelling a contract

Good Evening everyone I've come on here hoping that someone can help me before I lose the plot! Me, my wife and my eldest daughter are all o2 customers and have been for years. Two years ago I took out a second pay monthly contract for my daughters p...

Liver1974 by Level 1: Joiner
  • 178 Views
  • 1 replies
  • 0 kudos

Resolved! New to 02

I have received my SIM from O2. I have given them my PAC to keep my number. I did this when I ordered my SIM. What happens now?

Snod by Level 1: Joiner
  • 64 Views
  • 1 replies
  • 0 kudos