Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

iPhone not recognising O2 SIM for Nokia 2.4 (in my account) switched SIM to iPhone 11

Rang 202 pm today and was told O2 SIM would be activated your end. Now 21. 12 and not yet activated.Could you please treat as urgent as cannot make calls nor send or receive texts. Urgent as need it for hospital contact.email on my account --- frednp...

Hi didn't receive my new Samsung s23 ultra

Hi o2 , I got issues with my delivery, I order a Samsung s23 ultra around 17 September 2023 and I still didn't receive anything, I left over a month cos I though this how long the process will take but now I want to know when I will receive my item, ...

My order disappeared from the store

Since October 18th, my device was delivered to store 02 in Brixton, but it disappeared from the store, the manager doesn't want to resolve it, the attendants are terrible, I've already called the operator, sent emails, with proof of delivery which ar...

Resolved! Cancelling Disney +

How do I cancel my subscription to Disney +?

Resolved! Disability

Do you get a discount if you are disabled?

Temporary Tariff Change

Can I change my tariff to unlimited WiFi for a month and then change back to the rate I am on now?

Resolved! Customer services

How do I contact customer services

Resolved! Air pods

Just wondering when do I receive a code to get the galaxy air pods for £1 as not received anything yet

Resolved! Defence discount

How do I get the 25% discount applied

My phone number

Hiya, I am trying to see when my upgrade is due, my phone number has changed from (REMOVED) and when I try to access my account the texts are being sent to this number which I don’t use as I have a work sim (REMOVED) could you help me pkease ?

O2

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