I've been paying 2 different bills for 2 different customer numbers since buying this one phone.

[JimDrawsAlot]

Recently I've had to take a close look at my finances and realised that while my MyO2 login shows me my bill, my email and bank account are showing 2 bills going out every month. They're not one for the handset and one for the tariff, they're totally separate bills for different customer ID numbers. I got this phone as an upgrade in-store in 2023, so as you can imagine I'm keen to get this stopped and a refund if possible! I only have one phone.

[jonsie · Accepted solution]

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202

Use the specific Payment management number  0800 902 0217

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[JimDrawsAlot]

Thanks for taking the time to reply. After combing through my accounts, it's possible that I haven't been paying for the old tariff actually but I keep getting the "Your O2 Bill is ready" emails for it, which is equally ridiculous but at least poses less of a financial headache. I'll give them a call tomorrow when I get the 4hrs sleep this has left available to me tonight.