cancel
Showing results for 
Search instead for 
Did you mean: 

E sim

DanMurray1000-
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I have got my contract stuff through but not received my e sim qr code

Message 1 of 4
258 Views
3 REPLIES 3

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@DanMurray1000- 

Go in store with photo ID and get a physical sim.

esims are fraught with trouble on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 4
256 Views

Enlli
Level 69: Guiding Light
  • 8905 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

On O2 eSIMs are delivered via MyO2 and the Install My SIM Menu. Unlike other networks they appear to have move away from QR codes but of course they don't tell you that.

They also don't tell you that if you want to swap phones for any reason you will need to get a replacement via CS or a Store.

As advised, stock with plastic 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 4
251 Views

MI5
Level 94: Supreme
  • 151782 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Enlli wrote:

On O2 eSIMs are delivered via MyO2 and the Install My SIM Menu.


Which customers probably can't access, as it requires sending a code via text message, unless they've had the foresight to add another contact number.

Which definitely should be done once up and running to avoid future issues.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
246 Views