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on 09-12-2014 02:06
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on 09-12-2014 02:06
12mth contract ended 3 months ago yet YOU are still taking monthly payments from my account why when you can clearly see the phone hasnt been used for 6mths
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on 09-12-2014 02:36
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on 09-12-2014 02:36
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on 09-12-2014 02:36
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on 09-12-2014 02:36
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on 09-12-2014 02:55
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on 09-12-2014 02:55
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on 09-12-2014 03:13
As said above, after your contract is finished, you go on a 30 day rolling contract. You need to contact customer services and give your 30 days notice.
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on 09-12-2014 06:18
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on 09-12-2014 06:18
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on 09-12-2014 08:40
The contract would be for a minimum 12 months not just 12 months only.
You will need to submit a 30 day disconnection request or ask for your PAC which will allow you to transfer you number to a new network
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on 09-12-2014 23:58
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on 09-12-2014 23:58
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on 10-12-2014 08:27
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on 10-12-2014 08:27
@Anonymous wrote:
I REPORTED THE PHONE STOLEN AND O2 NEVER SENT ME A REPLACEMENT SIM CARD !!
I can't understand this? If you reported the PHONE stolen....why would O2 be sending you a replacement sim?
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on 10-12-2014 08:34
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on 10-12-2014 08:34
You account will be blocked so when the sim arrives you will need to contact them again to remove block and activate sim card.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 10-12-2014 10:16
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on 10-12-2014 10:16
So o2 would replace sim and OP would get another phone perhaps via payg to use in the interim.
If the replacement sim didn't arrive the OP should have chased o2 for this.
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