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Level 1: Joiner
Posts: 2
Registered: ‎02-12-2019
Accepted Solution

first bill

My first bill is not pro-rata, but I was charged the full amount, though on the bill it is written for the period "until 1 December". Is there an explanation for this?
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Posts: 103,967
Topics: 552
Solutions: 13,434
Registered: ‎04-04-2012

Re: first bill

@gedeon 

A full breakdown of your bill can be found in your MyO2 http://www.o2.co.uk/myo2

If still not clear, please call customer service Guide: How to find help & contact O2 

First bill help here too https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎14-10-2019

Re: first bill

As MI5 has said it’s best to log in to My O2 and have a wee look at your bill. It is fully itemised, if you would like to receive a paper bill every month, call 202 and request this although there is a small charge for this.

With most services these days, you pay in advance for services. I’m sure your bill will explain that you have been charged for a month upfront plus any days service you have had since your account was opened.
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: first bill

Hey @gedeon did your first bill make sense once you checked in My O2? 

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Level 1: Joiner
Posts: 2
Registered: ‎02-12-2019

Re: first bill

No, it made sense after l chatted with a member of the Customer Service.
The itemised bill doesn't show the correct period for the line rental. However, in small print it is indeed written that line rental is charged in advance.
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Community Manager
Posts: 7,132
Registered: ‎18-02-2016

Re: first bill

Good to hear @gedeon! Glad you have an answer to your question. If anything else comes up let us know. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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