first bill

[gedeon]

My first bill is not pro-rata, but I was charged the full amount, though on the bill it is written for the period "until 1 December". Is there an explanation for this?

[MI5 · Accepted solution]

@gedeon 

A full breakdown of your bill can be found in your MyO2 http://www.o2.co.uk/myo2

If still not clear, please call customer service Guide: How to find help & contact O2 

First bill help here too https://www.o2.co.uk/help/account-and-billing/first-bill

[nick_89]

As MI5 has said it’s best to log in to My O2 and have a wee look at your bill. It is fully itemised, if you would like to receive a paper bill every month, call 202 and request this although there is a small charge for this.

With most services these days, you pay in advance for services. I’m sure your bill will explain that you have been charged for a month upfront plus any days service you have had since your account was opened.

[Martin-O2]

Hey @gedeon did your first bill make sense once you checked in My O2? 

[gedeon]

No, it made sense after l chatted with a member of the Customer Service.
The itemised bill doesn't show the correct period for the line rental. However, in small print it is indeed written that line rental is charged in advance.

[Martin-O2]

Good to hear @gedeon! Glad you have an answer to your question. If anything else comes up let us know.