Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 signal abroad

Hi I am traveling to Florida next year and I am worried about being able to use my phone, 4G. I have had terrible problems trying to get service in Rome, Venice, Holland and Turkey(gave up in Turkey, kept phoning O2 with no success). Fed up as my hus...

Resolved! Paying phone bill

can you go into your o2 shop and pay your phone bill with cash? My bank card has been cancelled as it’s lost, and my phone bill is over due so I need to pay it ASAP

Resolved! Upgraded promised next day delivery now 48hour

Hi everyone,was going to leave o2 to go to another network and they offered me a good deal.Decided to get a google pixel 3 xlThe issue I had at the start I couldn’t do click and collect even though the local stores near me had them in stock.I was tol...

Resolved! Data roaming incorrect

I’m in Bulgaria but it’s saying I’m in Serbia how should I switch this?

Resolved! New contract

Hi thereI have got 3 contracts out with o2, never missed a payment etc. I wanted to get another one for my partner - put us on a family bundle but they keep referring me to a page of credit referrals, but I’ve been accepted prior this? What’s changed...

Resolved! How do I keep my old phone number

I'm an existing O2 customer. I just got a new sim for another phone. I asked to retain my old number. I saw another number given when I got in store, assistant said to ignore, it would automatically go to existing number. I can only activate with the...

Resolved! Greese

Off to Greece This Saturday is there anything I should no about charges to my bill as my daughters on the same network And want to make sure I’m not come go and come back with a big bill From them is it as we use of phone here ?

Resolved! End of contract

I want to change to a sim only contract when my final device payment has been taken. How do I cancel device payment and then change the contract?

Resolved! So I wanted to change my payment date "It's easy!" they said....

On Thu, 15 Aug 2019 at 11:36, ########wrote:Hi XXXXXX,Your next bill will be produced on the new date. You may incur an additional line rental charge, but will also receive a pro rata bundle allocation to cover this period.1. The changes will takes p...

Resolved! Lost Sim in Vietnam

I can’t login to my O2 via the app or internet as in Vietnam and just said try again later. I lost my SIM card as swapped my O2 one for a Vietnamese card when I arrived. I just want O2 to send me a new SIM card to my house so that I can use my phone ...

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