Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How can I pay my phone bill if I cant remember my o2 app details

Paying my bill

Resolved! Help - STAC code instead of PAC code

Hi everyone A few very confusing conversations with customer services chat where they had no idea what I was asking. I ordered a new 12 month contract sim using a stac code instead of the pac code (someone kindly provided the wrong information). The ...

Resolved! Overcharging

I'm paying 13 a month for 500mb. I look on your website and you charge 10 a month for 2Gb. I go into myO2 to change tariff and it offers 16 a month for 1gb. How do I switch to the 10 a month Tariff please?

Resolved! Phone call ‭0330 303 5317‬

Hi I got a phone saying it from o2 trying to upgrade my tariff. This is the number ‭0330 303 5317‬. Is it from o2 or is it a scam?

Resolved! New iPhone 11 pro

I bought a new iPhone 11 pro on Saturday in store. I’ve been with O2 for decades and was told I would still be able to get my O2 open discount. Now I find that it doesn’t apply to the 11 pro. Not feeling like a happy customer just now.

Resolved! End of contract

I took out a contract for my son, 2 years ago. That contract was up last month, but have still be charged the usual month fee! My son has spent the last year and a bit in Australia, so the phone has been redundant for a while. He is coming back in th...

Resolved! 4G - LTE Router

Router = TP-Link Archer MR600 / O2 Unlimited Phone/Text/Data Sim Background:Contract Started Mid September 2019 (unlimited Sim)Home Security System (Riscogroup) was connected to cloud until 6th Nov when it went silent. Swapped O2 Sim for a Vodaphone ...

Resolved! Plan

Hello, I want to ask if I want to finish my plan. Can I ask how much it will be cost cancellation? Thank you

Resolved! Roaming to USA

Hi all, so is data etc in USA covered free of charge for pay monthly customers? I have a travel bolt on from 2017 which says £4.99 a day in countries that arent included in the 'free' countries (of which USA is a part of).I'm just curious if I will g...

Note 10 plus wring price

I recently upgrade to the Samsung Galaxy Note 10 plus 5g as part of the Christmas offer when I've got my device plan it says the device will cost me £1049 over 36 months when it should be £849 anybody else had this issue and was there any other way t...

O2

Forum Posts