Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change data plan mid-contract

I've seen much better sim only deals on O2, 20GB for £21 something along those lines. I'm a bit annoyed that I'm paying £17 for 3GB of data and £25 device plan on top. This is way too much! I want to get my moneys worth! Is it possible to buy that si...

Resolved! Student discount not working

I recently took out a pay monthly contract with O2 only 4/5 days ago. I was advised being a student to take out the Unidays student discount. So I signed up got my code and text it to 61202 and followed the format advised. I get a text back saying O2...

02 travel inclusive zone

Hi all hope you can help. My husband and I will be going to the USA in December, both have o2 phones with 02 travel inclusive zone included already (the joy of expensive contracts). i get that we get 120 mins & texts a day...however that not as usefu...

Resolved! Add insurance

I want to add O2 insurance each month so I have cover for loss, theft or damage. How do i do it? Can't see any option in app, which is annoying!

Resolved! Paying bill

I was late last month but iv paid all Bill's upto date and phone is still not got any data but my o2 app says everything is paid...

Pay monthly sim

Good morning. On the 30th I was contacted by o2 with a sim deal for £15 a month. My card wouldn't work for registration so the operator asked if there was anyone else's card she could use just to register. My partner was happy to do that so she proce...

Number lost during porting?

I signed a new contract with O2 on Sunday and arranged to port my number from BT mobile, so gave O2 the pac code at the time of placing the order.My new O2 sim arrived on Tuesday with a different number. I spoke to customer services who said the numb...

Resolved! Roaming costs calling a local number abroad

If I'm roaming for example in Canada and have O2 travel inclusive zone bolt on what am I covered for ?If i call a local Canadian number eg hotel reception is that classed as an international call as I'm calling from a uk handset and as a result charg...

Sim activation debacle

Any update on the sim activation debacle that's involving o2 and giff-gaff? There's a post with over 300 replies on their forum so don't know why it's so quiet here (https://community.giffgaff.com/d/33000487-number-transfers-and-activations-28th-augu...

Resolved! Tablet sim swap query

HiI have upgraded to Galaxy S6 tablet from Tab A 2016.Received today with new sim as needed a nano sim.When and how do I activate the sim swap? Will this just happen?Old tablet still shows on O2 network. New tablet does not although is setup and sim ...

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