Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Messaging not working while roaming abroad

Currently in the USA (California) with work, dusing the day at some point my phone will stop connecting to WhatsApp, Facebook Messenger and iMessage although Safari, Mail and pretty much all other apps work perfectly. Then at 1600 (0000 UK time) ever...

No Netflix

I was going to leave 02 after five years but decided to stay with them because of six months of free Netflix which I can’t get.

NETFLIX claiming

Hi, I’ve been trying to claim Netflix promotion but it says my number isn't eligible for a free Netflix offer. It’s probably because that I moved my old number to o2? Can anyone please help me with this? Many thanks!

Resolved! No active network

New o2 customer bought phone and sim that arrived today. The phone does not pick up the o2 network and I can not send texts or calls. I have been passed from pillar to post. No one can help me or give me my new phone no. I can not access my email as ...

Which ombudsman do O2 belong to

I need to make a complaint about O2 as they are billing me for a phone they sold to my child after endlessly hassling him at school. The handset was returned the day after it arrived, well within the 14 day cooling off period but they are now insisti...

Resolved! 4G Dongle Youtube / Netflix playback

Ok, so I'm experiencing a strange issue with my 4G dongle on my Windows 10 desktop. Speedtest.net reports a download rate of 30Mbps. If I watch a youtube video, 'auto' quality setting will default to 480p. If I manually up it to 720p, it constantly b...

Resolved! Unknown Charge to my account

I have just checked my billing and noticed there is a charge of £4.50 and I have no idea what it is for or where it has come from. Has this happened to anyone else and can I be refunded for this amount?

Resolved! How do I cancel my contract?

I have paid the 2 years and it is up tomorrow.I want to cancel it and get this device unlocked but no where does it tell me how to cancel

Resolved! Viewing my bill

Hi, I am just looking for some advice. I recently finished my contract with o2 and took out a new contract in carphone warehouse, through the o2 network still. Does anyone know what I should use to access my billing info (Am I still meant to use the ...

Resolved! Contacting O2

Hi, I just upgraded my phone and realised that I don't really like the phone. I want to cancel the upgrade or exchange it for a different phone. I want to stay with O2, I read online I have 14 days to change my mind I just need to contact O2 customer...

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