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New iPhone 11 pro

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Scooby22
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on ‎18-11-2019 16:07

on ‎18-11-2019 16:07

I bought a new iPhone 11 pro on Saturday in store. I’ve been with O2 for decades and was told I would still be able to get my O2 open discount. Now I find that it doesn’t apply to the 11 pro. Not feeling like a happy customer just now. 😳
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MI5
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on ‎18-11-2019 16:27

on ‎18-11-2019 16:27

@Scooby22 

O2 Open discount is currently not available on these devices: iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5.

Keep checking here to see if it becomes available within your first month https://www.o2.co.uk/open

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-11-2019 16:27

on ‎18-11-2019 16:27

@Scooby22 

O2 Open discount is currently not available on these devices: iPhone 11 Pro, iPhone 11 Pro Max, and Apple Watch Series 5.

Keep checking here to see if it becomes available within your first month https://www.o2.co.uk/open

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Scooby22
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on ‎18-11-2019 16:49

on ‎18-11-2019 16:49

Thanks. I know that now but they didn’t tell me in store and I did ask !
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MI5
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on ‎18-11-2019 17:05

on ‎18-11-2019 17:05

@Scooby22 

You can always cancel and wait until it's included. 

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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