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first bill

gedeon
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My first bill is not pro-rata, but I was charged the full amount, though on the bill it is written for the period "until 1 December". Is there an explanation for this?
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MI5
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@gedeon 

A full breakdown of your bill can be found in your MyO2 http://www.o2.co.uk/myo2

If still not clear, please call customer service Guide: How to find help & contact O2 

First bill help here too https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143452 Posts
  • 632 Topics
  • 27490 Solutions
Registered:

@gedeon 

A full breakdown of your bill can be found in your MyO2 http://www.o2.co.uk/myo2

If still not clear, please call customer service Guide: How to find help & contact O2 

First bill help here too https://www.o2.co.uk/help/account-and-billing/first-bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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nick_89
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As MI5 has said it’s best to log in to My O2 and have a wee look at your bill. It is fully itemised, if you would like to receive a paper bill every month, call 202 and request this although there is a small charge for this.

With most services these days, you pay in advance for services. I’m sure your bill will explain that you have been charged for a month upfront plus any days service you have had since your account was opened.
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Martin-O2
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Hey @gedeon did your first bill make sense once you checked in My O2? 

COVID-19 support - Help and support from O2 during the lockdown
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Have a query about your account? login to My O2 for help


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gedeon
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No, it made sense after l chatted with a member of the Customer Service.
The itemised bill doesn't show the correct period for the line rental. However, in small print it is indeed written that line rental is charged in advance.
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Martin-O2
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Good to hear @gedeon! Glad you have an answer to your question. If anything else comes up let us know. smiling

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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