New customer. New order. Awful

[Deltascort]

Placed an order on Friday for iPhone. I’m new to o2. It was 3pm and paid for delivery on the next day delivery today Saturday 16th August. £8.99

they needed to do a security check. And this didn’t get done till today 16th. Now the brains behind o2 think because I paid for Saturday delivery. They think I want it delivered in 7 days on 23rd August. 

and apparently nobody in the whole world can change this. Impossible. 

what an absolute awful experience for a first time customer. 

[MI5]

@Deltascort 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) or Instagram (https://o2uk.co/O2CIG) 

Or you can call them on 0800 081 0255

Thanks

[Deltascort]

Spoke to 3 sales members. 2 cancellation members. Consisting of around 4 hour on the phone. 2 promised phone calls of managers calling me back. And nope. 

one person even said O2  Don’t even do delivery on Saturday and Sunday 😂

[MI5]

Standard these days @Deltascort 

The social media teams are usually best and sorting these issues out.