eSIM

[Anonymous]

Hello everyone  I ordered a O2 contract (well, my mother did for me), and we are unsure on how we will receive my eSIM that we selected for me to get as my iPhone 12 supports it. Will it come onto the app, or email, or...? Just asking as we set my phone number to port over from Vodafone and it will port on Tuesday and I would like to stay connected to a network. Thankyou:)

[MI5]

@Anonymous 

I would guess an esim pack will come with the device, but if you are on the new billing system, you can get one in your MyO2.

[Anonymous]

It is a Sim Only We checked my mum's My O2 app but it hasn't come through, but perhaps it just takes a while.

[MI5 · Accepted solution]

@Anonymous 

If nothing appears, pop into your local O2 store with photo ID or call customer services.
Call 202 from any O2 mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)